Director Data and IT Support

This role is responsible for leading the IT Support team at Uncommon Schools. They will serve on the IT Leadership team with their fellow IT Directors and set strategic priorities for the data and technology services delivered to all schools and the Home Office. They will also be responsible for managing the Data & IT teams relationship with schools RSOs and other Home Office teams.

Customer Service and Support Service Leadership:

• Manage and align internal processes and best practices
• Represent the opportunity and value customer service and IT Service best practices bring to Uncommon among the organizations leadership.
• Partner with other Data & IT Leaders and Data Analytics to establish highly effective approaches in working with functions that are critical to the delivery of quality data across Uncommon 
• Establish the methods and processes to mature the support services function at Uncommon Schools
• Lead/facilitate Customer Service activities across the organization
• Review existing processes and continually improve them. This includes reviewing lessons learned from each initiative within the team and leading the team through change of process improvements. 
• Oversee relationships will all regional leads and schools.
• Lead the creation and maintenance of the internal and external knowledge base documentation on all IT Support business processes and products in order to facilitate selfservice.
• Set service level agreements for all Uncommons supported applications and ensure service level agreements are met.

Data & IT Leadership:

• Partnership with Data & IT functional teams and vendors: Establish highly effective approaches in working together that are critical to a highly functioning sustainable technology ecosystem. 
• Foster a culture of ownership among the Data & IT team and at the Home Office.
• Partner with other IT Directors to form a cohesive strategic plan that accomplishes the teams 2 to 3year vision
• Develop annual Data & IT Team goals that incorporate IT Service best practices.

Projects: 

• Gather Requirements from functional and schoolbased teams as necessary 
• Establish IT Support Service expectations for new projects or solutions
• Act as subject matter expert on internal and external project teams when knowledge of applications systems processes or data is required.
• Work closely with Project Management teams to collaborate on the rollout and support of any new technology platforms and any data integration work.
•  Providing leadership and training to the team on technical or business concepts and in Support Service best practices. 
• Develop and maintain strong relationships keeping stakeholders informed and engaged throughout the entire project lifecycle.
• Collaborate with relevant stakeholders such as Regional and Functional leaders other technology teams and project managers to ensure timely completion of the planned book of work 

IT Support Team Management:

• This position directly manages 6 FTE at varied levels
• Provide a clear vision and objectives for the IT Support Team and its role within Uncommon.
• Oversight: Guide and review team members contributions to Knowledge Base Articles and other support artifacts.
• Professional Development: Support the team members individual growth within Uncommon and the K12 Data and technology space
• Lead problemsolving for the team identify trends and pain points with our applications and support processes.
• Train team members in Customer Service and IT best practices.
• Successfully manage outages to root cause identification and resolution. 
• Provide alternatives and recommendations to data management approaches for strategic activities within schools and Home Office functions.
• Guide the team through data issue resolution using strong analytical skills as well as handson experience with datarelated issue analysis and development of solutions to resolve data quality issues

Qualifications :

Education Requirements:

• Bachelors Degree

Experience Requirements:

• 5 years of experience supporting/configuring the following applications for state reporting in NY NJ and MA:
  • PowerSchool
  • Illuminate
• 5 years experience in project management in a matrixed organization & data management in K12
• 3 years of management experience & managing complex enterprise systems
• 1 year of experience managing a $400000 annual operating budget 
• Basic knowledge of SQL and at least one scripting language

Additional Information :

Our people are what make us uncommon. Its important to us that our compensation practices align with our values and enhance our ability to attract and retain talent.  Our compensation philosophy is focused on equity and fairness retaining our talented staff and valuing their expertise and transparency and clarity.

Compensation for this position:  Candidates who meet all job description requirements will likely receive an offer of $130400.The starting compensation for this role is between $115900 to $144900.The starting pay will depend on various factors including but not limited to relevant professional experience education certifications and tenure with Uncommon Schools.  To receive an offer at the top of the range candidates will need significant experience beyond the job description requirements.  Because we value staff tenure in a role we do not currently cap salary ranges for current staff members. 

Other Benefits:

• 19 days of paid time off in addition to three weeks of paid winter and summer orgwide holidays
• Extensive bestinclass training and development  
• Choice of 3 comprehensive health insurance plans
• Pretax flexible spending and health saving accounts
• Financial planning & wellness
  • 403(b) retirement savings program employer match
  • 529 college savings program
  • Public Service Loan Forgiveness application assistance
  • Financial  planning tools and assistance
• Dependent Care FSA back up childcare and daycare discounts pet care insurance
• Paid leave of absence 
  • Fully paid parental leave
  • Fully paid medical leave
  • Additional paid Short Term and Long Term Disability insurance 
• Mental health and counseling support wellness benefits

Uncommon believes in the importance of being a diverse equitable and inclusive organization that enables our students and staff to thrive. We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation please email 

Remote Work :

No

Employment Type :

Fulltime