IT Support Technician
IT Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Remote
We are currently seeking candidates who meet the following qualification.
Key Responsibilities:
- Provide technical support to employees via phone email chat and inperson.
- Troubleshoot and resolve hardware software and network issues in a timely manner.
- Install configure and maintain computers printers and other IT equipment.
- Manage user accounts permissions and system access in accordance with company policies.
- Document technical issues solutions and processes in the IT ticketing system.
- Assist in system updates backups and security patches to ensure optimal performance.
- Collaborate with the IT team to support new technology implementations and upgrades.
- Educate and train users on IT best practices and cybersecurity awareness.
- Proven experience in IT support helpdesk or a similar role.
- Strong knowledge of Windows MacOS and basic networking principles.
- Experience with Microsoft Office 365 Active Directory and remote desktop tools.
- Ability to diagnose and resolve hardware/software issues efficiently.
- Excellent problemsolving and communication skills.
- Ability to work both independently and collaboratively in a fastpaced environment.
- Relevant IT certifications (e.g. CompTIA A Microsoft Certified ITIL) are a plus.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
