Customer Service
Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Client
Is a technologyenabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Job Description
As a bilingual Customer Support Consultant you will provide first class customer service to clients via phone calls live chat and email. You are also expected to:
Responsibilities
- Assist customers via Korean and English language;
- Use provided tools and resources to resolve customer issues;
- Adhere to clientdefined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity availability and quality requirements;
- Meet predetermined targets; and
- Ensure proper documentation of activities in the client tool pertaining to customer problems requests and actions taken.
Requirements
- Korean speaker able to converse in English
- Korean written and verbal communication skills
- Earned a Bachelors Degree
- Preferably with 1 year of Customer Service experience in call center
- Working knowledge on Microsoft Office applications
- Strong Customer Service Skills
Working Hours
24 hours rotational shifts 5 working days in a week
Work Location
KL Sentral
Remuneration
Total Package up to MYR 10000
Consultant in Charge
Angel Chok
Employment Type
Full Time
