Customer Service Executive

Job description

Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answer inquiries resolve complaints provide information and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction. 

The candidate should possess good listening skills and the ability to response quickly to make a recommendation or solution to the customers problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:

What youll need to bring to the party

•         Excellent interpersonal skills written and oral communication skills.
•         Strong phone contact handling skills and active listening.
•         Great attention to detail good analytical and problemsolving skills.
•         Ability to multitask prioritize and manage time effectively.
•         Work independently and as part of a team.

What youll be doing

•         Handle daily customers order fulfilment and a strong commitment to ensure delivery in a timely and accurately manner.
•         Handle daily customers incoming and outgoing calls emailing.
•         Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
•         Follow up to ensure that appropriate actions were taken on customers request.
•         Regular feedback to the management customers comments feedbacks on our products and services.
•         Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
•         Assist in new product testing implementation and launches.
•         Responsible for deploying and applying all company policies procedures and standards.
•         Perform and achieve the KPI as assigned.
•         Contribute to team effort by accomplishing related results as needed

Qualifications :

Qualifications

• Diploma Advanced/ Higher/ Graduate Diploma Economics Information Technology Business Studies/ Administration/ Management Marketing Commerce or equivalent.
• Proficient in MS Office (Word Excel & Outlook)
• A minimum of 2 years working experience in the related field.
• Resilient to thrive in a complex environment.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Fulltime