Customer Relationship Executive
Customer Relationship Executive
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Job Description
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Looking for Customer Relationship Executive with 2 years of experience in client handling worked for luxury brand.
They are someone who is currently living in Mumbai and can start immediately and having notice period of less than 30 days.
Whats for the Candidate
- Opportunity to work in a technologydriven productbased luxury interior designing startup
- Bestinclass packages
- 21 Paid Holidays & 15 public holidays
- Insurance
- Tech tools/ assets
Job Responsibilities:
- Attending to all client phone call enquiries received from newspaper inserts references newspaper ads or marketing activities
- Validation of client information as per our criteria and recording of the same in internal databases
- Fix appointment of the clients for the experience centre visits. Meet and greet them once they visit
- Be the intermediary between them and design teams for initial requirements
- Post the initial conversation the CRE would schedule and coordinate the meetings with the client
- Give a tour of the experience centre if needed
- Follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same
- Keep a record and maintain the data of all the meetings and visits in a diligent manner
Mandatory Requirements:
- Preferably Masters/bachelors degree or 23 years of experience in client relations
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office
- Passion and dedication towards client servicing
- Must be a good listener and pay attention to detail
- Prior experience in dealing with HNI clients
- Excellent proficiency in verbal and written communication
- Basic knowhow of any ERP system
Eligibility Criteria:
Proven record in handling HNI clients in luxury sector for 23 years
Job Location: Kanjurmarg/Marine Drive Mumbai WFO 6 days/week
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Employment Type
Full Time
