IT Desktop Support Technician Milwaukee WI
IT Desktop Support Technician Milwaukee WI
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1-3years
4000 - 4000
1 Vacancy
Job Description
We are seeking a highly skilled Tech Bar Support to join our team. The Tech Bar serves as an inperson walkup IT support hub where users can receive immediate assistance with their technology needs. This role requires a customerfocused approach strong technical expertise and a commitment to delivering an outstanding user experience.
Responsibilities:
- Assist employees with hardware and software troubleshooting including laptops mobile devices printers and office applications.
- Solve technical issues promptly or escalate to the appropriate IT teams for further assistance.
- Provide guidance on IT tools and resources to help employees optimize their use of technology.
- Manage and maintain Tech Bar hardware inventory including loaner devices and accessories.
- Log incidents resolutions and feedback to improve processes and contribute to the knowledge base.
- Spend most of the day stationed at the Tech Bar addressing user concerns and delivering inperson support.
Requirements
Requirements:
- At least 2 3 years of onsite desktop support experience in a corporate environment.
- Experience with ServiceNow for incident management.
- Familiarity with SCCM and Software Centre.
- Basic understanding of networking concepts.
- Excellent communication and interpersonal skills to provide professional support to all employees including Clevel executives.
- Proven ability to multitask and troubleshoot effectively in a fastpaced environment.
Service Now, SCCM, Basic network support.
Education
Associate or Bachelor degree
Employment Type
Full Time
