IT Desktop Support
IT Desktop Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lavanya
Location: Harrodsburg KY
Duration: 12 Months
Schedule: MF 8 AM 5 PM
We prefer candidates with:
- Associates Degree (minimum)
- 13 years IT experience
- Hardware Experience (beyond imaging/deployment).
- CompTIA IT Fundamentals
- CompTIA A
- CompTIA Cloud
- CompTIA Mobility
- CompTIA Network
- CompTIA Server
- Active Directory Administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (OneDrive Office365 etc.)
- Troubleshooting Cisco VPN connectivity
- Familiarity supporting Citrix connectivity
- Dameware remote connection/utilization
- Altiris Deployment server utilization
- Asset management skills
- Microsoft Edge and various browser(s) support
- Installation/configuration of various Adobe products
- Installation/configuration of Check Point endpoint client software
- Conference Room equipment
- Printer/driver troubleshooting & installation
- ServiceNow utilization
- Microsoft Teams support
- Deployment/configuration of standard IP telephony
- Hardware ordering/deployment
- Documentation (records) management
- Knowledge base utilization
- Project interaction
- Customer scheduling/followups
- End user equipment moves (disconnect/reconnect)
- Multiteam interaction and/or technical roundtable participation
- Standard device imaging via USB/PXE server(s)
- SmartHands tasks/functions outside of standard operational work.
- Performance is measured on a variety of key performance indicators priority matrix comprehension/adherence SLA and customer service.
- The successful candidate will provide excellent customer service and adhere to all service management principles documented processes and team guidelines. This role requires the ability to interact professionally with a diverse group of customers team members managers and subject matter experts inperson.
- The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
- Excellent communication skills prompt timetoresolution/fulfillment technical knowledge organizational skills and multitasking are necessary attributes to meet the expectations of the position.
- The role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
- The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
Second Round: Onsite Interview
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full Time
