Front Desk Admin
Front Desk Admin
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Salary Not Disclosed
1 Vacancy
Job Description
Through the Lens of Global Excellence
For over four decades our client has been the trusted provider of exceptional eye care services delivering solutions that bring clarity to lives. With cuttingedge technology and a compassionate familycentered approach they offer everything from routine eye exams to advanced surgical treatments. Join a team dedicated to transforming lives by illuminating a clearer brighter future for everyone.
Job Description
As a Virtual Receptionist youll play a vital role in connecting patients to exceptional eye care services. Youll schedule appointments maintain accurate patient records and ensure smooth communication between patients and healthcare teams all while delivering worldclass service with a friendly demeanor.
Shift: Night Shift (Tuesday Saturday 2:00 AM 11:00 AM)
Salary: PHP25000
Work Setup: Onsite SM Clark Pampanga
Perks: Transportation allowance
- Answer phone calls to confirm or book patient appointments and transfer calls to the appropriate departments as needed.
- Follow up with patients to confirm scheduled appointments.
- Schedule procedures and coordinate office visits based on physician and patient availability.
- Update and maintain accurate patient medical records.
- Handle a high volume of incoming calls to coordinate and schedule appointments.
- Collect and verify patient personal and insurance information.
- Make calls to schedule or reschedule appointments as necessary.
- Provide accurate responses to inquiries and share requested information.
- Direct calls to appropriate departments and relay messages to staff.
- Ensure strict confidentiality of patient information and adhere to HIPAA guidelines.
Requirements
Seeing Potential Clearly
- Strong English communication skills (verbal and written).
- Minimum of 2 years of experience as a Front Desk Admin or in customer service for foreign or international clients (preferably).
- Willingness to work onsite at SM Clark Pampanga.
- Selfstarter with a strong work ethic capable of managing multiple priorities in a fastpaced environment.
- Professional and friendly demeanor with the ability to build rapport over the phone quickly.
- Ability to handle stressful situations with composure and professionalism.
- Proven ability to learn and adapt to new systems services and processes.
- Excellent customer service skills with a focus on patient care.
- Strong listening problemsolving and multitasking capabilities.
- Analytical and decisionmaking skills to identify issues and recommend solutions.
- Proficiency in MS Office applications (Word PowerPoint Outlook Excel).
- Ability to meet deadlines and thrive in a highpressure environment.
- Team player with excellent interpersonal skills.
Benefits
Perks That Bring Life Into Focus
- Comprehensive HMO coverage with a free dependent upon regularization
- Competitive Salary Package
- Transportation allowance
- Prime office location in Pampanga (Conveniently accessible by PUVs with nearby restaurants and banks)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Discover a world of possibilities where your career takes flight in stability and growth. Join a team that thrives on camaraderie innovation and excellence. With competitive compensation and a positive work culture Emapta provides a supportive environment to help you reach new heights.
Embrace a global career with Emapta a trusted partner for international clients across diverse industries. Apply now and create a better future with us!
#EmaptaExperience
Seeing Potential Clearly Strong English communication skills (verbal and written). Minimum of 2 years of experience as a Front Desk Admin or in customer service for foreign or international clients. Willingness to work onsite at SM Clark, Pampanga. Self-starter with a strong work ethic, capable of managing multiple priorities in a fast-paced environment. Professional and friendly demeanor, with the ability to build rapport over the phone quickly. Ability to handle stressful situations with composure and professionalism. Proven ability to learn and adapt to new systems, services, and processes. Excellent customer service skills with a focus on patient care. Strong listening, problem-solving, and multitasking capabilities. Analytical and decision-making skills to identify issues and recommend solutions. Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel). Ability to meet deadlines and thrive in a high-pressure environment. Team player with excellent interpersonal skills.
Employment Type
Full Time
Company Industry
Medical Equipment Manufacturing / Hospitals and Health Care / Medical Practices
