Customer Care Representative Jobs in Booth and Partners Pte Ltd in Manila - Philippines

Customer Care Representative

Booth And Partners Pte Ltd

Posted on : 03-12-2024

Employer Active

1 Vacancy

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Job Location

Manila - Philippines

Monthly Salary

20000 - 35000

Vacancy

1 Vacancy

Posted on : 03-12-2024

Job Description

As a Customer Care Specialist you will be responsible for providing immediate firstlevel support to our customers with a customerfirst approach. The Customer Care Specialist is responsible for responding to calls and tickets emails and chats and assisting customers with their inquiries.

Responsibilities:

Have a sound understanding of Rezdy s software in every engagement with all Rezdy customer types.

Handle customer inquiries with positive interaction and effective and creative problemsolving exploring all possibilities to fully resolve customer issues.

Identify test and troubleshoot customer issues and provide resolutions in a timely manner.

Keep the customer involved and informed as needed

Meet and/or exceed the average hourly and daily productivity targets

Ensure customer emails are responded to within the agreed SLA and maintain CSat score.

Assist in determining bugs and escalating to the right teams.

Selfinitiate learning to keep up to date on new product features and developments to assist in the support process.

Report trends related to bugs feature requests and feedback to relevant internal departments.

Ensure the highquality maintenance and accuracy of notes within the ticketing system

Be a brand ambassador of the Rezdy product.

Embody and champion Rezdy s value.

Requirements

Requirements Technical Skills and Experience:

Experience with a telephony system (aircall)

Previous experience in a helpdesk role

Experience with CRM system / Hubspot preferable

Experience in Zendesk or similar helpdesk ticketing tools is highly preferred

Previous experience in software or tech space is highly preferred

Attributes and Competencies:

Proven experience in achieving and exceeding targets

Empathetic provides value to customers beyond their expectations

Great with customers with a passion for giving exceptional service and the ability to influence others to do the same.

Effective communication skills

High attention to detail and highly organized.

Ability to work autonomously and toward deadlines

Sets high standards of personal performance

Is solutionsdriven and a team player

Adaptable and flexible with an openness to new ideas

Benefits

What we offer:

Work from Home Setup

Great Place to WorkCertified Company

Premium HMO

Holistic employee experience

Monthly engagement activities

Career advancement opportunities

Paid referral program

Skills Responsible, mature, with a strong work ethic and initiative. Excellent command of customer relations (reassuring, visionary, proactive, dynamic, reliable) Strong written English communication skills Strong conversation English communication skills Ability to manage queues and prioritize based on urgency (time until departure) Ability to follow process and improve processes for efficiency Critical thinking and problem-solving skills. Past Experience At least 2 years of experience in a travel agency or business platform (preference to roles dealing with booking changes, disputes or communication with suppliers) Sabre and Amadeus's experience is an advantage (not required for the role but preferred)

Employment Type

Full Time

Company Industry

Travel Arrangements

Key Skills

Apply Now

About Company

Booth And Partners Pte Ltd

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Customer Care Representative

Booth And Partners Pte Ltd

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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