IT and Facilities Admin
IT and Facilities Admin
Posted on :
02-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
3years
Monthly Salary
18000 - 25000
Vacancy
1 Vacancy
Posted on :
02-12-2024
Job Description
Job Summary:
The IT and Facilities Administrator holds a pivotal role in ensuring the seamless operation of the support system within the Staff Domain and its various offices.Primarily tasked with overseeing Information Technology (IT) and Facilities Managementthis individual ensures that all issues and incidents are promptly logged into a ticketing system for reassignment and resolution.Moreover the IT and Facilities Administrator assumes responsibility for the maintenance of the IT infrastructure ensuring that all issues are identified recorded and addressed promptly to prevent disruptions. Additionally the Admin serves as a liaison for client IT inquiries ensuring clear communication and delineation of responsibilities between Staff Domains offerings and client provided services.The role also encompasses oversight of all sites ensuring proper maintenance and upkeep of facilities and resources to uphold standards of organization and efficiency.
Job Responsibility:
- Assist with IT Infrastructure Management:
- Support the maintenance and functionality of IT infrastructure including assisting with network setups server configurations and workstation support.
- Aid in ensuring the security and integrity of IT systems by assisting with data backups antivirus updates and firewall configurations.
- Assist with troubleshooting technical issues reported by staff members and escalating complex problems as needed.
- Support Software and Hardware Management:
- Assist with software installations updates and basic configurations.
- Help manage hardware inventory by assisting with procurement deployment and disposal tasks.
- Support coordination of repairs and maintenance for IT equipment under supervision.
- Provide User Support:
- Assist staff members with basic technical support for software hardware and networkrelated issues.
- Learn and help with the setup of user accounts permissions and access controls.
- Participate in training sessions to learn and develop IT support skills.
- Support Facilities Management:
- Assist with routine facilities maintenance tasks including cleaning organizing workspaces and minor repairs.
- Learn and adhere to health and safety regulations in the workplace.
- Aid in coordinating repairs and maintenance for office equipment and utilities as
- directed.
- Assist with Vendor Management:
- Support communication with external vendors for IT services equipment
- purchases and facility maintenance.
- Learn to evaluate vendor performance and assist with contract negotiations. PUBLIC AU US UK PH SA
- Documentation and Reporting Support:
- Assist with maintaining accurate records of IT assets software licenses and facilitiesrelated documentation.
- Learn to generate reports on IT performance facility usage and maintenance activities under supervision.
- Compliance and Security Support:
- Learn and adhere to relevant regulations and standards for IT security and facilities management.
- Assist with implementing security measures and protocols to protect sensitive data and information.
- Learning and Development:
- Actively participate in training programs and learning opportunities to enhance IT and facilities management skills.
- Seek opportunities to expand knowledge and gain experience in IT and facilities administration.
- Team Collaboration:
- Work collaboratively with team members and supervisors to accomplish IT and facilitiesrelated objectives.
- Communicate effectively and seek guidance when needed to ensure tasks are completed accurately and efficiently.
- Professional Development:
- Take initiative to learn and grow in the role seeking feedback and guidance from supervisors to improve performance.
- Stay informed about industry trends and best practices in IT and facilities management to contribute to continuous improvement efforts.
Requirements
Requirements/Skills needed
- Associate degree or diploma in Information Technology Computer Science Facilities Management or related field.
- 12 years of experience in a technical support role facilities assistant position or relevant internship experience.
- Basic understanding of IT infrastructure components such as networks servers and workstations.
- Familiarity with software installation troubleshooting and updates.
- Ability to assist with hardware procurement deployment and maintenance tasks.
- Basic knowledge of security protocols and data backup procedures.
- Experience assisting with facilities maintenance tasks including office space organization and equipment upkeep.
- Awareness of health and safety regulations in the workplace.
- Ability to support coordination of repairs maintenance and emergency response activities.
- Communication and Collaboration
- Good communication skills both verbal and written with the ability to interact effectively with team members and endusers.
- Willingness to learn and assist with providing training and support to staff members on IT systems and procedures.
- ProblemSolving and DecisionMaking
- Basic problemsolving skills with the ability to diagnose and escalate technical issues as needed.
- Ability to follow established procedures and guidelines to make informed decisions under supervision.
- PUBLIC AU US UK PH SA
- Organizational and Time Management
- Developing organizational skills with the ability to manage tasks and prioritize workload effectively.
- Willingness to learn and assist with maintaining accurate records generating reports and tracking documentation.
- Nice to have: Knowledge of the following technology products. 1. Datto RMM 2. Fortinet 3. Aruba 4. Unifi 5. ZKTeco 6. Synolog
Additional Job Details:
Setup and Location: Randburg Staff Domain office
Work Schedule: Rotational Shift (4 PM 1 AM SAST) Will rotate to (10 AM 7 PM SAST)
Employment Type: Fulltime
Associate degree or diploma in Information Technology, Computer Science, Facilities Management, or related field. 1-2 years of experience in a technical support role, facilities assistant position, or relevant internship experience. Basic understanding of IT infrastructure components such as networks, servers, and workstations. Familiarity with software installation, troubleshooting, and updates. Ability to assist with hardware procurement, deployment, and maintenance tasks. Basic knowledge of security protocols and data backup procedures. Experience assisting with facilities maintenance tasks, including office space organization and equipment upkeep. Awareness of health and safety regulations in the workplace. Ability to support coordination of repairs, maintenance, and emergency response activities Good communication skills, both verbal and written, with the ability to interact effectively with team members and end-users. Willingness to learn and assist with providing training and support to staff members on IT systems and procedures Basic problem-solving skills, with the ability to diagnose and escalate technical issues as needed Ability to follow established procedures and guidelines to make informed decisions under supervision Developing organizational skills, with the ability to manage tasks and prioritize workload effectively Willingness to learn and assist with maintaining accurate records, generating reports, and tracking documentation Nice to Haves Datto RMM Fortinet Aruba Unifi ZKTeco Synolog
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
