Operational Risk Manager
Operational Risk Manager
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Job Description
Market Pay is a fastgrowing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour Enterprise RentaCar IBM Husqvarna Orange Tabesto and many more. With a presence in Belgium Brazil Canada Denmark France Italy Lithuania Spain Poland and the USA we operate in an international work environment where collaboration is key to create cuttingedge payment solutions for all types of instore online and mobile environments.
At Market Pay we embrace a flat organisational structure with an informal and pioneering culture. Our central value is freedom with responsibility and we encourage our employees to act professionally and ethically both as individuals and as part of a team. We uphold core values such as Commitment Agility Curiosity Adaption and Trust
Context
We are looking for an experienced Operational Risk Manager with a deep understanding of the payments industry who can take a proactive pragmatical and handson approach to managing risks across our platform. You will play a crucial role in identifying assessing and mitigating operational risks related to our multicountry assets and ensuring the integrity and security of our transaction processing activities.
Given our size (300 employees) this role requires a leader who is not only strategic but also pragmatic with experience in payment product and services and involved in daytoday operations.
Key Responsibilities:
As the Operational Risk Manager you will be responsible for developing implementing and managing our business continuity and disaster recovery (BC/DR) framework to ensure operational resilience and minimize disruptions. You will work closely with teams across the organization including IT Solution Product Managers Security Technology and Operations to identify risks and establish strategies that enable uninterrupted service to our clients. This role is critical for safeguarding our processes technology and services that underpin our payment solutions.
Business Continuity Plan and Disaster Recovery Plan
- Consolidate the various existing Continuity Plan adapt and develop them to a single Continuity Plan at group scale covering the most critical services the company is delivering.
- Design consolidate reinforce and maintain disaster recovery strategies to protect the companys technology infrastructure and data
- Collaborate with business units to conduct Business Impact Analyses (BIA) to determine critical functions and prioritize recovery efforts.
- Design and test business continuity strategies to ensure timely restoration of essential services.
Oversee the development and testing of business continuity and disaster recovery plans.
- Ensure resilience of critical operations particularly around transaction processing platforms.
Risk Framework Development:
- Develop and implement a robust operational risk management framework aligned with industry standards and regulations.
- Continuously enhance the risk identification assessment mitigation and monitoring processes.
Risk Identification & Assessment:
- Identify operational risks related to payment processing including IT cybersecurity compliance fraud and business continuity risks.
- Perform regular risk assessments and maintain an uptodate risk register.
Incident Management & Reporting:
- Lead the investigation and rootcause analysis of operational incidents ensuring timely response and effective resolution.
- Develop key risk indicators (KRIs) and maintain regular risk reports for senior management and regulatory bodies.
Process Improvement:
- Collaborate with IT Operations Compliance and other stakeholders to design and implement risk mitigation strategies.
- Identify process vulnerabilities and inefficiencies within the payment operations and propose improvements.
Regulatory Compliance:
- Ensure compliance with all relevant regulations and standards (PCIDSS PSD2 DORA etc.) across all operational jurisdictions.
- Stay abreast of regulatory changes affecting the payments industry and ensure the companys risk framework adapts accordingly.
Vendor & ThirdParty Risk:
- Assess risks associated with thirdparty service providers including payment gateways and processors.
- Monitor and manage thirdparty vendor risks related to operational performance and security.
Training & Awareness:
- Build risk awareness within the organization through targeted training and workshops for key operational teams.
Qualifications & Experience:
Education:
- Bachelors degree in finance IT business administration risk management or related field (Masters preferred).
Experience:
- Minimum of 57 years of experience in operational risk management in the payment industry or in an operational activity in payment (Product Owner Solution Owner Analyst Consulting) wishing to evolve in an operational risk position
- Proven handson experience in managing risks related to payment processing platforms IT systems and multijurisdictional operations.
- Experience in a fastpaced highgrowth environment is a plus.
Skills:
- Deep knowledge of payment processing acquiring and acceptance across physical and ecommerce channels.
- Strong understanding of regulatory requirements particularly PCIDSS PSD2 DORA and other paymentspecific regulations.
- Excellent analytical and problemsolving skills with a proactive approach to risk mitigation.
- Strong leadership and communication skills able to work closely with crossfunctional teams.
- Ability to balance highlevel strategic thinking with attention to operational details.
- Handson and resultsoriented with a willingness to dive into the operational challenges.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to play a critical role in shaping the risk management practices of a rapidly growing company.
- Dynamic and fastpaced environment with growth potential.
What we offer
- Attractive remuneration: fixed salary targetbased variable and benefits
- Up to 3 days remote working per week (role based in paris)
- 200 sustainable mobility package
- 150 culture vouchers
- Nursery places
- 550 in CESU vouchers
- Up to 400 reimbursed for travel
- A super CSE (sports cinema tickets vacation vouchers Christmas shopping vouchers...)
- The chance to take part in sports and charity events
- Regular company evenings to relax with colleagues and get to know each other.
Employment Type
Full Time
