Chief Risk Operational
Chief Risk Operational
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Job Description
Market Pay is a fastgrowingpayment company providing endtoend solutions for paymentacceptance and acquiring across all channels including physical and ecommerce.Withoperations across multiple countries and processing over 3 billion transactions annually weare committed to delivering secure and efficient payment services. Our platform is critical toour operations and we are seeking a handson Operational Risk Manager to strengthen ourrisk management framework and support the stability of our systems.
Main Mission
The Chief Risk Officer (CRO) is responsible for the companys global risk management
strategy ensuring the implementation of a unified risk management business continuity
and disaster recovery framework.
The CRO will be responsible for defining and formalizing a groupwide Business ContinuityPlan (BCP) and Disaster Recovery Plan (DRP) that ensures the continuity of critical servicesprovided to clients leveraging existing plans while ensuring a cohesive and selfsustainingapproach.
Additionally the CRO will structure an effective crisis management organization to enable
optimal coordination and rapid response in the event of a major incident.
Key Responsibilities
Risk Management and Governance
- Define implement and lead the companys risk management framework.
Identify assess and prioritize risks (operational IT cyber regulatory financial
strategic and reputational). - Develop a companywide risk culture ensuring risk awareness and best practices
across teams. - Work along with the Compliance Director to ensure compliance with European
financial and regulatory requirements (PSD2 GDPR DORA EBA Guidelines etc.). - Establish risk committees and provide regular risk reporting to the Executive
Committee and shareholders.
- Business Continuity Disaster Recovery and Crisis Management
Assess and enhance the business continuity and disaster recovery plans (BCP/DRP) ofeach business unit. - Develop a grouplevel BCP/DRP that ensures a holistic and resilient approach to
business continuity guaranteeing the availability of critical services for clients. - Regularly test and audit continuity and recovery plans identifying weaknesses and
implementing improvements. - Structure and lead a groupwide crisis management organization defining roles
responsibilities and escalation processes. - Establish incident response protocols internal/external communication procedures
and coordination mechanisms across business units. - Organize crisis simulations and training sessions to enhance preparedness and
response capabilities. - Ensure effective incident management and coordinate responses to critical disruptions
Supervision of IT and Cyber Risks (in collaboration with the CISO)
- Work closely with the Chief Information Security Officer (CISO) to assess and mitigateIT and cyber risks related to infrastructure hosting (European data centers privateand public cloud) and system interconnections (e.g. Gateway terminals SoftPOS).
- Contribute to evaluating cybersecurity resilience and propose necessary
improvements. - Maintain regulatory and technological risk monitoring to anticipate future threats
and compliance requirements. - Collaborate with DevOps Security and Operations teams to enhance service
resilience. - Participate in cybersecurity committees and contribute to prioritizing IT security
initiatives.
Coordination and Risk Reporting
- Lead risk committees involving key stakeholders from different business units (IT
Compliance Security Operations). - Develop concise and actionable risk reports for the Executive Committee and
investors. - Train and raise awareness among teams on risk management business continuity
best practices and crisis management protocols
Skills and Experience
- Experience: 10 years in risk management within fintech banking or technology
environments. - Technical expertise: Strong understanding of IT infrastructures (onpremise
private/public cloud) payment solutions (gateway terminals SoftPOS)
cybersecurity and software architecture. - Regulatory knowledge: Deep understanding of European financial and IT regulations
(DORA PSD2 GDPR etc.). - BCP/DRP & Crisis Management experience: Proven track record in business
continuity disaster recovery planning and crisis response management. - Leadership & Coordination: Ability to work crossfunctionally across multiple teams
and countries aligning stakeholders around a unified risk strategy.
Soft Skills
- Strategic vision with a strong ability to dive into technical details when needed.
- Strong analytical skills and critical thinking.
- Excellent communication and stakeholder management.
- Proactive mindset solutionoriented and adaptable to complex environments.
- Excellent analytical and problemsolving skills with a proactive approach to risk mitigation.
- Strong leadership and communication skills able to work closely with crossfunctional teams.
- Ability to balance highlevel strategic thinking with attention to operational details.
- Handson and resultsoriented with a willingness to dive into the operational challenges
Languages
- Fluent English (mandatory as teams are spread across multiple countries).
- French (strongly recommended).
What we offer
- Attractive remuneration: fixed salary targetbased variable and benefits
- Up to 3 days remote working per week (role based in paris)
- 200 sustainable mobility package
- 250 culture vouchers
- Nursery places
- 550 in CESU vouchers
- Up to 400 reimbursed for travel
- A super CSE (sports cinema tickets vacation vouchers Christmas shopping vouchers...)
- The chance to take part in sports and charity events
- Regular company evenings to relax with colleagues and get to know each other.
Employment Type
Full Time
