Service Advisor

Service Advisor - Sittingbourne, Kent

• Friendly, Family-Run Business
• Extensive training and professional development
• Up to 35k salary
• Monday to Friday

Our client is a well-established, family-run garage based in Sittingbourne with over 25 years of successful trading. We're looking for an experienced motor trade Service Advisor to join our dedicated and welcoming team.

If you're a people person with a passion for cars and excellent customer service, this could be the perfect role for you!

Our client is highly passionate about doing the right thing for customers; they want you to treat every customer and car like it is your own, so they won't be asking you to upsell unnecessarily.

Key Responsibilities:

• Customer Interaction: Act as the first point of contact for customers, providing advice and guidance on vehicle servicing and repairs.
• Booking Appointments: Schedule and manage service bookings, ensuring efficient use of workshop time.
• Estimates & Invoicing: Provide accurate quotes for services and repairs, and handle invoicing and payment processing.
• Liaising with Technicians: Communicate customer requirements and job progress with the workshop team to ensure timely and quality service.
• Customer Updates: Keep customers informed of the progress of their vehicles, including any issues or additional repairs needed.
• Maintaining Records: Ensure all service records and customer details are accurately logged and up to date.

What We're Looking For:

• Experience: Previous experience in a customer service or service advisor role within the motor industry is essential, but we will provide comprehensive external and in-house training schemes to enhance your skill set.
• Skills: Excellent communication skills, both written and verbal. Strong organizational skills with the ability to multitask in a busy environment.
• Customer-Focused: A friendly and professional approach to customer care, with a genuine interest in helping people.
• Team Player: Ability to work well within a small team, with a proactive and positive attitude.
• Attention to Detail: Ensuring accuracy in quotes, records, and customer communication.

What We Offer:

• Salary: 30- 35k basic salary Based on experience.
• Friendly Working Environment: As a small family-run business, we pride ourselves on creating a supportive and team-oriented atmosphere.
• Opportunity for Growth: We are committed to helping our staff develop their skills and progress in their careers.
• Hours: Monday to Friday 8am to 5:30pm with 1 hour lunch

If you're looking to join a tight-knit team in a stable, well-respected family business and you have a passion for delivering great customer service, we'd love to hear from you!