Service Delivery Lead
Service Delivery Lead
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Job Description
Salary: Up to 50000 per annum
Contract type:Fixedterm contract for 12 months
Requirements:
- Lead mentor and manage the service desk analyst fostering a positive and productive work environment
- Oversee incident management service desk operations and adherence to agreed metrics
- Manage IT assets and coordinate employee onboarding/offboarding processes
- Act as Incident Manager during response events coordinating resources and actions
- Provide technology support for organisational meetings including Assembly and National Boards
- Create and collate monthly reporting and insight pack for the Tech Team
- Regularly monitor service satisfaction levels with senior management and service users
- Maintain the documentation of IT service delivery processes policies and procedures.
- Identify and develop continuous improvement solutions
- Manage the deployment of Microsoft Intune for device management
The Team
You will work closely with the Head of Data Science Data Scientists Data Engineers Data Quality Manager Lead Architect Software Developers and Chief Technology Officer. We are looking for someone proactive who sees opportunities and wants to make a difference in the way we work and support our members.
How we are currently working
RPS supports and works in a hybrid way which means you will be able to work from home however there will be an expectation for collaborative facetoface working on average and typically this may be something between 48 working days per month at our London Office. For this role we expect a minimum of 2 days per week in the office.
Closing date: 20 January 2025
If you would like to learn more about the roleview our job description
Please attach your CV and Cover Letter
We are passionate about creating a culture of belonging inclusion and diversity these are part of our core values at RPS and we are striving to have an organisation that represents the diversity of the profession. At RPS we do not discriminate on the basis of race colour religion sex sexual orientation gender age or disability and we encourage applications from all backgrounds.
Employment Type
Full Time
