Website Solutions Clients Support
Website Solutions Clients Support
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Job Description
Location: Lisbon Portugal
Language Requirements: Native or C1 German & B2 English
Training Start Dates: January 8 2025 & January 29 2025
Are you passionate about delivering outstanding customer experiences Do you thrive in a dynamic multicultural environment Join us in Lisbon as a Customer Service Specialist for a Website Solutions project!
What Youll Do:
- Provide exceptional support to customers via various channels ensuring a seamless and positive experience.
- Troubleshoot technical issues related to website solutions and deliver effective solutions.
- Act as a trusted advisor guiding users through their queries and enhancing their satisfaction.
- Collaborate with internal teams to escalate and resolve complex cases efficiently.
What Were Looking For:
- Experience: At least 6 months in customer service tech support or a similar role (mandatory).
- Languages: Fluency in German (C1) and English (B2).
- A proactive problemsolver with excellent communication and interpersonal skills.
- Ability to work on a 24/7 rotational schedule including night shifts and two rotating days off.
What We Offer:
Competitive Compensation
- Base Salary: 1100 EUR gross/month (14 months) 15 400 EUR gross/year
- Performance Bonus: Up to 180 EUR /month (12 months) 2 160 EUR gross/year
- Meal Allowance: 7.23 EUR /day (net) 190872 EUR gross/year
- Transport Allowance: 20 EUR /month 240 EUR gross/year
EUR gross/year plus a performance bonus of 2 160 EUR gross/year
Benefits
- Health insurance from Day 1 (free after 6 months of employment).
- Opportunity to grow within a leading global organization.
Relocation Support (if applicable)
- Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.
- Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip all utilities included).
Career Development
- Comprehensive training program to set you up for success.
- Exposure to a multicultural fastpaced environment with potential career advancement opportunities.
Selection Process:
- Application Submission
- Profile Validation
- Initial Phone Call
- Online Assessment
- First Interview
- Client Interview (if applicable)
- Job Offer
- Welcome to the Team!
Why Join Us in Lisbon
Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.
Apply now to kickstart your career in 2025!
Employment Type
Full Time
