Remote Clinical Support and Patient Experience Specialist
Remote Clinical Support and Patient Experience Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the Hiring Company:
A pioneering company specializing in cuttingedge neurotech designed to enhance and elevate quality of life. A category leader featured in mainstream press like the BBC and Scientific American and comprised of an allstar team. Do you want to be part of a fastgrowing company helping improve the quality of life of millions of people and developing treatments for the worlds most debilitating conditions.
We are seeking a Clinical Support and Patient Experience Specialist trained as a doctor. The perfect candidate will have experience in customer/support facing roles particularly in mental health immunology or cardiovascular disease. This remote position is based in the Philippines and offers potential growth into advanced roles.
Key Responsibilities:
- Patient Support: Provide outstanding patient support via Zendesk chat or phone consults.
- Technical Mastery: Learn and master tools such as Zendesk and internal CRMs to deliver accurate and timely responses to patient inquiries.
- Collaboration: Work closely with senior team members to learn and implement technical solutions that enhance patient support processes.
- Process Improvement: Contribute to ongoing projects aimed at improving support workflows and overall patient satisfaction.
Requirements:
- Must hold an MD or equivalent medical qualification.
- Experience in functional medicine nervous system or neurotechnology.
- Strong analytical skills and ability to interpret medical research.
- Excellent communication skills both verbal and written.
- Fluent English written and spoken
- Flexibility in work schedule to accommodate patient needs.
- Registered and licensed to practice in the Philippines.
Employment Type
Full Time
