Customer Experience Specialist - Fixed Term
Customer Experience Specialist - Fixed Term
Posted on :
03-01-2025
Employer Active
1 Vacancy
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Monthly Salary
25000 - 25000
Vacancy
1 Vacancy
Posted on :
03-01-2025
Job Description
Customer Experience Specialist
As a Customer Experience Specialist your mission will be to commit to the practice of delivering awesomeness and making people smile. You will help customers through their smile journey so its important to know our product inside and out and be able to answer questions about clear aligners orthodontics and how we can help align their teeth (and of course the reasons why in some cases we can t).
Responsibilities:
Must be comfortable communicating via chat email text and phone.
You are solutionsoriented successdriven approachable and compassionate.
You are calm under pressure. You think on your feet and when things change you know how to roll with the punches.
You are a strategic problem solver who stays focused. You operate with a high sense of urgency.
You communicate effectively. You are persuasive and an expert at navigating difficult conversations.
You are motivated resilient and take ownership. You have a calculated approach and practice critical thinking. You never point fingers.
Required to perform other duties as requested directed or assigned.
Requirements:
3 years of customer care or customer service experience. Health care experience is a plus but not required.
Understanding of ticketing systems and support channels including voice email chat text and messenger required.
Familiarity with Five9 and Salesforce gets bonus points.
Exceptional communication and interpersonal skills and a dedication to putting team first.
Employment Type
Full Time
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