Warehouse Manager UK and Africa
Warehouse Manager UK and Africa
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Job Description
Lovisa is fastfashion Retail
Lovisa is global and its growth is infectiously energetic
See us atcareers.lovisa.com
Purpose and expectation
Based in Leeds the person that joinswill manage all facets of UK and South Africa Warehousing Operations for the Lovisa Warehousing Group.
This role will also oversee our 3PL (thirdparty logistics)partners in Africa who offer warehousing services for GNFR (goods not for resale) & ecommerce operations.
In both regions the role will be required to ensure that day to day operations is managed ensuring SLAs are met cost is controlled and safety is ensured. Reporting via Visual Boards and the use of LEAN boards to support an improvement culture.
Role Overview
Operations Lead
ECommerce Operations
Oversee the management of all warehousing operations in the UK supporting ecommerce fulfilment
SLA management to ensure service expectations are met
Management of stock flows and process control. Visual tools critical to ensure process flow
Safety & Compliance is paramount and covered.
Staff management and safety on site.
Goods Not for Resale (GNFR)
Back of House and NonStock Items & 3PL Management
Oversee the management of backofhouse operations and the storage of nonstock item flows.
Management of any stock in the region around consumables
Ensure these items are organized accessible and accounted for in inventory records.
Manage customer requests via Zendesk and Shopify ordering platforms
As needed engage with 3PL providers for services to support warehousing and storage.
Manage 3PL providers via VMB (Visual Management Boards) & LEAN tools.
OSH & Compliance
Site Security Maintenance & Compliance:
Ensure the security of the warehouse premises including implementing security protocols and monitoring systems.
Oversee maintenance activities to ensure the warehouse is kept in good condition and equipment is functioning
Ensure compliance with all relevant regulations and standards in warehousing and logistics.
Implement and oversee a robust incident and hazard reporting system KPI reporting and audits
Onboarding & Staff Management
Team Member Onboarding:
Manage the onboarding process for new warehouse team members including training and orientation.
Ensure new hires are wellintegrated into the team and understand their roles and responsibilities.
Reporting & LEAN Boards
Visual Lean Boards
Lovisa Warehousing utilizes visual Lean Boards to track and communicate safety and compliance metrics.
Ensure boards are updated and communicated
Direct Report Management
Warehouse team of c. 7 staff in Leeds; 3PL service providers in Africa.
Set performance goals and KPIs for warehouse staff and regularly evaluate their performance.
Provide coaching feedback and development opportunities to improve team performance.
Qualifications:
Proven experience in warehouse management or a similar role.
Strong knowledge of warehousing principles.
Familiarity with compliance standards and regulations in warehousing.
Excellent leadership communication and organizational skills.
Ability to analyse and improve processes for greater efficiency and costeffectiveness.
Excellent leadership communication and organizational skills.
Ability to analyse and improve processes for greater efficiency and costeffectiveness.
Commitment to maintaining a safe and secure work environment.
Skills:
Leadership and team management.
Customer service management.
Inventory and consumables management.
Compliance and safety management.
Cost control and budget management.
Process improvement and lean management.
Strong communication and problemsolving skills.
If this is a role that connects with you then please do send your details through. Thank you!
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.
Employment Type
Full Time
