Business Support Analyst Code TCMKBBSA
Business Support Analyst Code TCMKBBSA
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
64000 - 118000
Vacancy
1 Vacancy
Posted on :
28-11-2024
Job Description
About the client:
Teacher Created Materials publishes innovative and imaginative educational resources for teachers and students across all subjects from Grades K12. Their awardwinning materials support a wide range of subjects including reading writing mathematics social studies science technology and test preparation. All content is developed by teachers for both educators and students and is based on the latest research best practices in the classroom and methodologies focused on achievement. Additionally they offer topical and practical professional development training for teachers and administrators.
Role Summary
Teacher Created Materials Business Support Analyst will provide Tier 1 support for Salesforce EDI and Echovera OCR tools. This position reports to the Sr. Director Business Solutions and must have strong troubleshooting and communication skills and the ability to work in a team environment.
Responsibilities
1. Salesforce Tier 1 Support Support the Sr. Salesforce Administrator by providing frontline user support in the following areas:
- User Setup & Password Resets
- Account & Contact Assignments and Reassignments
- Form Layout Changes
- Validation Rules
- Field & Pick List Maintenance
- Email Notification Maintenance
- Flow design build & test
- List View Updates
- Report Build & maintenance
- Upload Trade forecasted opportunities
- Other requests as needed
2. EDI Support Provide Backup support for the primary EDI specialist
- Troubleshoot EDI errors in TrueCommerce Celigo NetSuite
- Write functional specifications for EDI enhancements and mapping changes
- Provide QA support for testing EDI onboarding enhancements and mapping
- Other requests as needed
3. Trade automation tools: Echovera support
- Provide support for onboarding additional customers onto the OCR tool for order entry automation
- Troubleshoot process or technical errors and coordinate resolution with the vendor through the ticketing process
- Other requests as needed
Requirements
- At least 2 years of experience working in Salesforce Sales & Service Cloud Administrator tasks including Lightning Setup Object Manager Flows Email Notifications and Reports.
- Experience working in a multichannel distribution company is preferred.
- A Bachelor s degree in any field is preferred.
- A high level of detail awareness
- Excellent organizational skills
- Excellent communication skills
- Experience working with an ERP system (NetSuite preferred but SAP MS Dynamics and Epicor are OK) and a basic understanding of the Quote to Cash process.
- Demonstrated ability to learn new business concepts and work within a team to design and deliver a solution to a business problem in Salesforce or another set of systems.
- Ontarget time management and ability to work with strict deadlines.
- A wellrefined planning and organizing system for task management.
Benefits
What we offer:
Work from Home Setup
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
At least 2 years of experience working in Salesforce Sales & Service Cloud Administrator tasks, including Lightning, Setup, Object Manager, Flows, Email Notifications, and Reports. Experience working in a multi-channel distribution company is preferred. A Bachelor s degree in any field is preferred. A high level of detail awareness Excellent organizational skills Excellent communication skills Experience working with an ERP system (NetSuite preferred, but SAP, MS Dynamics, and Epicor are OK) and a basic understanding of the Quote to Cash process. Demonstrated ability to learn new business concepts and work within a team to design and deliver a solution to a business problem in Salesforce or another set of systems. On-target time management and ability to work with strict deadlines. A well-refined planning and organizing system for task management.
Employment Type
Full Time
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