Key Account Manager Aftersales
Key Account Manager Aftersales
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1 Vacancy
Job Description
About therole:
This comprehensive role requires a proactive attitude and a structured approach to managing customer relationships analyzing performance and ensuring quality in all aspects of service delivery.
As the Key Account Manager Aftersales you will collaborate with service providers and customers to optimize organizational structures ensuring the efficient allocation of tasks and resources. Your role will focus on maintaining a structured organized workflow with clearly defined routines and procedures.
As Key Account Manager Aftersales you will be involved in:
Customer Relations & ProblemSolving
- Build and nurture relationships with direct customers and service providers/workshops.
- Address customer and service provider concerns with innovative and sustainable solutions.
- Maintain a proactive problemsolving mindset to prevent and resolve issues.
Invoicing and Analysis
- Verify and evaluate quotations and invoices for work completed costs setup hours and rates.
- Conduct detailed work analysis focusing on productivity quality and service level.
- Identify quality issues and structural problems implement solutions and take preventative measures.
Training and Development
- Assess training needs and develop comprehensive training plans.
- Facilitate workshops and training sessions to improve team and provider performance.
Support and Collaboration
- Assist the technical support team by fostering collaboration and ensuring seamless workflows.
- Develop customer value through market development and promotion of aftersales services.
- Partner with service providers to optimize organizational structures tasks and resource allocation.
Performance Monitoring & Improvement
- Monitor and support service providers/customers in strategic business planning.
- Conduct management meetings to review performance trends and objectives.
- Implement continuous improvement processes and promote a structured working environment with defined routines.
Your Profile:
We offer:
- Performance and experiencebased competitive remuneration pension plan.
- 25 holidays option to purchase 5 extra holidays.
- Commuting allowance.
- Department & companywide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
