Dutch and German-Speaking IT Customer Support Representative in Barcelona
Dutch and German-Speaking IT Customer Support Representative in Barcelona
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Job Description
Are you a skilled communicator with a passion for IT and customer service Do you thrive in an international environment that values innovation and teamwork Were looking for a Dutch and Germanspeaking IT Customer Support Representative to join our Global Service Desk in Barcelona.
In this role youll be the first point of contact for B2B users worldwide assisting with IT issues and supporting their digital transformation. If youre eager to grow and contribute within a collaborative supportive environment this is the opportunity for you!
Tasks
Your Responsibilities and Impact as a Customer Support Representative Will Be:
- Answering and supporting queries via tools phone chat and email maintaining daily contact with users from around the globe.
- Resolving IT issues encountered during office work.
- Documenting and logging calls in the ticketing tool.
- Delegating unresolved issues to the appropriate teams.
- Maintaining and improving customer satisfaction levels.
- Collaborating with team members and different departments.
Requirements
Skills Qualifications and Interests You Need to Succeed in This Role:
- Native or fluent in Dutch and German with advanced English.
- Interest in learning about IT.
- Positive cando attitude with a problemsolving mindset.
- Logical thinker with a passion for helping others resolve issues.
- Strong communication skills and a customerfocused mindset.
- Team player with punctuality and respect for schedules.
Benefits
Whats in It for You
- Remote work 80% of the time Only 4 days/month onsite.
- Fulltime contract (39 hours/week) or parttime contract (35 hours/week).
- Schedule: MondayFriday 08:0018:00.
- Annual salary of 20535 gross/year plus:
- Meal vouchers (100 net/month) after 3 months.
- Private health insurance (Sanitas) after 6 months.
- Access to VIP District benefits: gym discounts restaurants car wash etc.
- Free online language classes (GER FRE ENG).
- Career development and leadership program opportunities.
- Fast recruitment process and fully paid training.
- An international environment
Your Future Company
Our client is Europes leading independent provider of IT consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe South Africa Asia and the Americas offering support in more than 30 languages. For their office in the center of Barcelona they are looking for new employees to reinforce their IT Helpdesk team which works on an exciting project for a major aviation company.
Join us in Barcelona and make a difference in a global company that values growth collaboration and innovation!
Employment Type
Full Time
