Customer Support Representative German Speaking
Customer Support Representative German Speaking
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Job Description
What if you could use your people skills to support a product that impacts the way communities hospitals homes sports stadiums and schools across the world are built Construction impacts the lives of nearly everyone in the world yet its also one of the worlds least digitised and least served industries. Thats why were looking for a talented Bilingual Customer Support Representative (CSR) to join Procores journey to revolutionise construction. As a CSR youll utilise your strong problemsolving and people skills to help save our customers time and resources via onecall resolutions giving our clients the confidence to understand use and evangelise Procores platform.
As a member of Procores CSR team youll be provided with the resources to master your craft and clarity of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from nurturing team leaders youll have access to programs and equitable opportunities to help you grow and thrive both personally and professionally. For strong CSRs this position is a great launching point to careers on our Custom Solutions Documentations Learning & Development teams and more! If youre excited by the opportunity to work with a dynamic diverse team in a fastpaced fastgrowing environmentProcore is the place for you!
This position will report to the Senior Manager of Customer Support and is based in our Dublin office. We provide our customers with 24/7 aroundtheclock support and are looking for candidates to join us immediately.
What youll do:
Acquire and maintain a thorough understanding of Procores business model system and the tools needed to optimise system use and maximise the impact
Work in an exciting fastpaced contact centere environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
Leverage your strong collaboration skills connecting with other teams to escalate client cases and solve complex customer problems
Deliver a bestinclass customer experience by managing and addressing a stream of telephone web inquiries chat and email to patiently guide our customers through the process of achieving their goals with Procores software
Diligent consistent attention to detail and management of administrative aspects of the job
Demonstrate positive attitude and respect for coworkers and customers building and maintaining warm working relationships with clients and colleagues alike
Proactively seek guidance and direction from manager and coworkers when appropriate
Convey Procores culture values of Openness Optimism and Ownership to our clients adhere to established ethical standards
What were looking for:
Spoken and written fluency in English and German
6 months of related experience (queuebased roles other customer support experience retail etc.) and a High School Diploma or GED
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
A hungry learner with the ability to learn quickly and adapt to a changing product
Selfstarter who is excellent at problemsolving
A solutionfocused mindset that proactively detects issues and provides timely solutions
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
Prior experience or interest in the construction industry is a plus
Additional Information :
Perks & Benefits
You are a person with dreams goals and ambitionsboth personally and professionally. Thats why we believe in providing benefits that not only match our Procore values (Openness Optimism and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health:
Private medical insurance for yourself and immediate family with no excess payments
Life and income protection insurance
Quarterly wellness stipend
Wealth:
Company pension plan
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes and friends and family events
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
