Client Implementation Anaylst
Client Implementation Anaylst
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Job Description
Understanding client and user requirements through customer consultative sales and effective engagement
Monitor customer set up and its users on the corporate channels
Ensure all implementations follow project methodology
Train and hand hold users to ensure superior client and user experience
Supports to provides requisite training for staff and clients on solution sales and usage
Supports to provide client with fit for purpose support as subject matter expert
Monitor corporate channels functionalities and channels utilization
Ensure cost effective corporate channels implementation and solution delivery
Ensure all implementation and solution delivery are delivered within agreed timeline
Manage customer queries and ensure timely resolution of issues working with the respective team and all internal and group stakeholders
Supports relationship managers to secure the business of potential customers especially in customising solutions.
Provides feedback on customers requirements/needs
Ensure all control standards and security standard are met and adhered to by all corporate channels
Ensure process efficiency leveraging on the client market insight working with internal and external vendors and stakeholders
Supports corporate channel enhancement through customer consultative engagement and competitive insight
Work closely with back office operation teams to meet customer expectations and timely resolve client issues
Requirements
HND or Bachelor degree in any discipline (Business or/and IT related a plus)
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
