Training Manager

About the Company

Our client is a global snack chain with over 1800 stores worldwide. They are Thailands fastest growing F&B companies with more than 120 branches across Thailand in 7 years. At Malaysia they are now one of the fastest growing QSR chains with 10 stores and more just within a year.

Job Responsibilities

You are expected to oversee and carry out the endtoend training process of the Company. This role requires candidate who is servicefocused selfdriven and eager to grow. We are looking for talent who has strong ownership and is able to execute task assigned timely.

Training Plan and Schedule Development and Executions:

• Map out training plans schedules and key objectives for outlet staff ensuring training conducted effectively to ensure staff meeting the company standards and goals.

Training Needs Assessment:

• Identify and assess companywide training needs adapting to evolving requirements in operational standards and employee competencies.

Training Program & Modules Development:

• Design and deliver effective training programs including necessary aids and materials to support employee skill enhancement and consistent service standards.

PostTraining Feedback and Assessment:

• Gather feedback from trainees after each session using it to assess instructional effectiveness and impact on employee skills and KPIs.

Customer Service Standards Training:

• Train team members to uphold bestinclass customer service standards ensuring a consistent and positive customer experience.

Company Culture and Core Values:

• Promote company values and a positive work culture through training and motivational initiatives that engage and inspire the team.

Policy Enforcement for Training and Development:

• Ensure all training and development plans align with company policies and operational goals.

Daily Weekly and Monthly Reporting:

• Prepare and deliver regular reports on training plans progress and any operational issues impacting training.

Benefits

• Competitive remuneration package
• Young team with clear growth trajectory

Work Environment

• Fastpaced energetic and fun working environment
• Flat hierarchy We all work closely as a team
• Resultsdriven Culture You are judged by your performance and nothing else.
• Workplace Freedom Youre responsible for your own schedule. Work how and when you like and well respect it.
• Great opportunities for career growth Were a fastgrowing organization that values meritocracy. Theres no limit to how far you can grow

Job Requirements

• Bachelors degree in Human Resources Training and Development Business Administration or a related field.
• Minimum of 35 years of experience in training and development preferably in a retail food service or customer service environment.
• Proven experience in designing and implementing training programs at multiple locations.
• Excellent analytical problemsolving and decisionmaking skills.
• Selfdriven accountable and passion for results
• Resourceful energetic and eager to drive impact
• Adaptive innovative and agile
• Growth mindset with shared vision to grow the company
• Strong business acumen with adept problem solving skills
• Inclusive team player in an empowered startup environment

Remuneration

MYR 5000 MYR 7000

Consultant in charge

Angel Chok

Salary Range (Basic)

Up to RM 7000

Fixed Allowances

Nil to be discussed based on actual requirement (e.g. travel allowance)

Other Benefits (Bonus Insurance AL Medical etc)

AL 16 days

Medical RM 1000 per year

Bonus subject to performance