Service Transition Manager
Service Transition Manager
Posted on :
26-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Service Transition Manager
2024 12
100%
1
:12
Chuoku Tokyo Japan
/
A Service Transition Manager is a crucial role within the IT Service Management (ITSM) framework responsible for overseeing the transition of new or modified services from the development and
testing phases into the live or operational environment
:
The Service Transition Manager is responsible for ensuring the smooth and efficient
transition of new or modified services from the development and testing stages to the live production environment. This role plays a key part in the IT Service Management (ITSM) lifecycle and is focused on minimizing disruptions to ongoing services during the transition process
- Service Transition Planning:
Develop and implement comprehensive service transition plans for new or modified services
Collaborate with project managers development teams and other stakeholders to ensure alignment with project timelines and goals
Define and document transition milestones dependencies and success criteria - Change Management:
Work closely with the Change Management team to assess and authorize changes to the production environment
Ensure that changes are properly documented tested and approved before being deployed into the live environment
Mitigate risks associated with changes and communicate effectively with stakeholders - Release and Deployment Management:
Oversee the release and deployment processes ensuring that new services or changes are deployed efficiently and without negative impact on existing services
Coordinate with release managers and deployment teams to schedule and execute deployments - Knowledge Management:
Develop and maintain a knowledge base for service transition processes documentation and best practice
Provide training and support to other IT teams on service transition procedures - Quality Assurance:
Implement and monitor quality assurance processes for service transition activities
Conduct postimplementation reviews to evaluate the success of transitions and identify areas for improvement - Stakeholder Communication:
Communicate effectively with various stakeholders including project teams IT operations and business units
Provide regular updates on the status of service transitions and address any concerns or issues raised by stakeholders - Risk Management:
Identify and assess potential risks associated with service transitions
Develop and implement risk mitigation strategies to minimize the impact on service delivery - Continuous Improvement:
Continuously assess and improve service transition processes based on feedback performance metrics and industry best practices
Collaborate with other ITSM processes to enhance overall service delivery
:
- Bachelors degree in Information Technology Computer Science or a related field
- ITIL certification is highly desirable
- Proven experience in IT service transition management
- Strong understanding of ITSM principles and practices
- Excellent communication and interpersonal skills
- Project management skills and experience
- Analytical and problemsolving abilities
- Knowledge of relevant tools and technologies related to service transition
- Minimum of 12 to 15 years of experience in IT service management
- Demonstrated success in managing service transition projects
Service Transition Manager
2024 12
100%
1
:1-2
Chuo-ku, Tokyo - Japan
/
A Service Transition Manager is a crucial role within the IT Service Management (ITSM) framework, responsible for overseeing the transition of new or modified services from the development and
testing phases into the live or operational environment
:
The Service Transition Manager is responsible for ensuring the smooth and efficient
transition of new or modified services from the development and testing stages to the live production environment. This role plays a key part in the IT Service Management (ITSM) lifecycle and is focused on minimizing disruptions to ongoing services during the transition process
- Service Transition Planning:
- Develop and implement comprehensive service transition plans for new or modified services
- Collaborate with project managers, development teams, and other stakeholders to ensure alignment with project timelines and goals
- Define and document transition milestones, dependencies, and success criteria - Change Management:
- Work closely with the Change Management team to assess and authorize changes to the production environment
- Ensure that changes are properly documented, tested, and approved before being deployed into the live environment
- Mitigate risks associated with changes and communicate effectively with stakeholders - Release and Deployment Management:
- Oversee the release and deployment processes, ensuring that new services or changes are deployed efficiently and without negative impact on existing services
- Coordinate with release managers and deployment teams to schedule and execute deployments - Knowledge Management:
- Develop and maintain a knowledge base for service transition processes, documentation, and best practice
- Provide training and support to other IT teams on service transition procedures - Quality Assurance:
- Implement and monitor quality assurance processes for service transition activities
- Conduct post-implementation reviews to evaluate the success of transitions and identify areas for improvement - Stakeholder Communication:
- Communicate effectively with various stakeholders, including project teams, IT operations, and business units
- Provide regular updates on the status of service transitions and address any concerns or issues raised by stakeholders - Risk Management:
- Identify and assess potential risks associated with service transitions
- Develop and implement risk mitigation strategies to minimize the impact on service delivery - Continuous Improvement:
- Continuously assess and improve service transition processes based on feedback, performance metrics, and industry best practices
- Collaborate with other ITSM processes to enhance overall service delivery
:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- ITIL certification is highly desirable
- Proven experience in IT service transition management
- Strong understanding of ITSM principles and practices
- Excellent communication and interpersonal skills
- Project management skills and experience
- Analytical and problem-solving abilities
- Knowledge of relevant tools and technologies related to service transition
- Minimum of 12 to 15 years of experience in IT service management
- Demonstrated success in managing service transition projects
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
