Guest Relations Manager
Posted on :
26-11-2024
Employer Active
1 Vacancy
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Job Description
Main Duties
- Provide worldclass service to guests anticipating their needs and exceeding their expectations
- Manage and oversee the daily operations of the front office ensuring smooth and efficient processes
- Lead train and motivate the front office team to deliver exceptional customer service
- Resolve guest complaints and concerns promptly and professionally
- Collaborate with other departments to enhance guest satisfaction and operational efficiency
- Implement and maintain guest service standards and procedures
- Monitor and analyze guest feedback using insights to improve services and guest experiences
- Manage VIP guest arrangements and special requests
- Ensure compliance with all relevant hospitality industry standards and regulations
- Contribute to the development and implementation of guest loyalty programs
- Stay informed about local attractions events and services to provide accurate information to guests
Qualifications :
- Proven experience as a Guest Relations Manager or in a similar role within the hospitality industry
- Strong leadership skills with the ability to motivate and guide a team
- Exceptional communication and interpersonal skills
- Outstanding problemsolving abilities and attention to detail
- Excellent time management and organizational skills
- Demonstrated passion for delivering exceptional customer service
- Ability to remain calm and professional in highpressure situations
- Proficiency in hotel management software and Microsoft Office Suite
- Fluency in English.
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Indepth knowledge of hospitality industry standards and best practices
- Flexibility to work varying shifts including weekends and holidays
- Cultural sensitivity and the ability to work with a diverse clientele
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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