Guest service team member
Guest service team member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
- Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
Duties
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
- Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Assisting the Food and Beverage team when possible.
- Attend to other duties as requested by Management and Supervisors
Qualifications :
Hospitality experience.
Familiar with Opera Cloud.
Computer literate.
Fantastic customer service skills.
Bubbly personality full of ideas and initiative.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
