Dual Service Supervisor
Dual Service Supervisor
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Job Description
Job Role: Dual Service Supervisor
Working Hours: 40 hours per week 5 out of 7 days (including weekends) must be flexible.
An exciting opportunity has arisen at Anchor Group Services for an experienced Dual Service Supervisor to join our established team based at Market Place Bolton.
The successful candidate must have a valid SIA Licence as a minimum as well as experience as a security/cleaning supervisor.
As a Dual Service Supervisor you will be responsible for overseeing the security and cleaning team ensuring all tasks are completed to a high standard. You will be required to provide a high level of customer service to visitors in the centre complete patrols and remain vigilant at all times.
Duties include:
- Oversee all daytoday security and cleaning operations
- Protecting the client s property people and/or assets by providing security and cleaning services in direct accordance with the sites published Assignment Instructions (AI s) and sitespecific procedures.
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures.
- Preventing and escalating incidents in a timely accurate and appropriate manner to the Control Room/Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents.
- Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures. Reporting all incidents accidents damage and near missed to the management team immediately followed by a detailed investigation report.
- Completing reports by recording observations information occurrences and surveillance activities.
- Maintaining organisations stability and reputation by complying with legal requirements.
- React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages mopping and upkeep of centre.
- Actively maintain a safe helpful and secure environment for staff customers and visitors.
- Acting as a first line support to customers and visitors to site providing a professional and friendly service.
- Understanding the needs of our customer respond accordingly to customer queries and requests and take appropriate action.
Requirements
- Full 5year employment checkable history
- Valid frontline SIA licences DS or SG
- Customer Service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be wellgroomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fastmoving environment
Benefits
- Access to a range of nationally recognised courses to help further your career via the Anchor Academy
- Access to SIA TopUp and First Aid training at discounted rates with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for autoenrolment)
- Auto Enrolment Pension
- Wagestream access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
If you would like to be considered for this position APPLY NOW and we will be in touch.
Other companies may call this role: Dual Service Supervisor Security Specialist Security Team Supervisor Shopping Centre Security Officer Cleaning Supervisor Cleaning Team Supervisor SIA Security Officer Customer Security Officer Site Supervisor
Within commuting distance of: Manchester Salford Wigan Burnley Blackburn Walkden Trafford Bury Warrington NewtonleWillows Chorley Rochdale
Full 5-year employment checkable history Valid frontline SIA licences DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment
Employment Type
Full Time
