Service Management
Service Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Service Management
Key Responsibilities:
-
Manage service requests and incidents ensuring adherence to SLAs and resolving issues promptly.
-
Ensuring smooth delivery of service for all insourced operations.
-
Monitor service performance and identify areas for improvement implementing proactive measures to enhance service delivery.
-
Work with respective service delivery section heads to resolve any issues in delivery.
-
Upgrade skills and knowledge about banking operations and project management to stay updated with industry standards.
-
Identify skill and knowledge gap within Service Management team and take steps to fill the gap through internal and external training programs.
-
Ensure that all corporate banking services comply with relevant regulations policies and security standards.
-
Analyze data to identify trends and make datadriven recommendation for service improvements.
-
Develop and implement crisis management and recovery plans to ensure uninterrupted service delivery during unexpected disruptions
Mandatory skills:
-
Extensive experience in corporate banking or financial services with a track record of managing client relationships and service delivery.
-
Familiarity with banking regulations and compliance standards applicable to corporate banking services.
-
High proficiency in handling business operations and procedures
-
Excellent interpersonal and communication skills for building and maintaining client relationship.
-
Knowledge of risk management and compliance practices in banking.
-
Demonstrated ability to work effectively in a team and collaborate across various departments
Qualification: Any Graduate
Experience: 10 years of relevant experience as Client Service Management (Trade Finance Operation SLAs Process Migration)
Employment Type
Full Time
Company Industry
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
