Ensure continuous and effective application operations in alignment with uptime service level agreements (SLAs).
Strategize and plan activities necessary to sustain efficient operations amid environment expansion and changes.
Conduct daily audits and reconcile transaction volumes and deliverables. Lead efforts in addressing and resolving errors and anomalies promptly.
Perform random checks on job executions and processed documents for accuracy completeness and compliance with standards.
Supervise optimization of cloud computing and storage usage. Establish comprehensive tool coverage for system monitoring batch job reconciliation and client workflow implementations.
Drive continuous improvement initiatives for operational efficiencies.
Utilize SQL queries and expertise in X12 EDI transaction formats to troubleshoot production issues.
Collaborate with technical support and development teams to isolate and resolve problems.
Participate in offhours oncall support rotations.
Stay updated with new technologies integrated into the environment.
Document operational monitoring and deployment procedures.
Ensure the confidentiality integrity and availability of data on internal systems.
Coordinate with internal teams like Engineering Client Support Implementation and Account Management to keep customers informed and provide progress updates.
Collaborate with external stakeholders and technical teams to coordinate solutions effectively.
Requirements:
Bachelors degree in Information Technology Computer Science Computer Information Systems or Computer Engineering or 10 years of equivalent work experience.
Effective communication both written and verbal alongside adept interpersonal skills are essential.
Strong analytical prowess coupled with the ability to lead teams and solve problems is key.
Proficiency in troubleshooting and debugging along with a quick learning curve for new technical skills is highly valued.
Capability to interact effectively with clients management engineers vendors and customers translating technical requirements into understandable language.
Possess the skills to analyze workflows for improvement opportunities Updated on existing and emerging application software technologies.
Deep understanding of computer systems design and architecture encompassing hardware software databases and networks.
Independence in work with minimal guidance quick and accurate performance under pressure.
Proficiency in scripting languages like shell/SSH Perl etc.
Experience with Apache Java RabbitMQ Oracle and cloudbased infrastructures are preferred with certification as a bonus.
Ability to collaborate closely with Development Project Management Quality Assurance and Implementation teams.
Proficiency in Windows and Linux operating systems SQL skills for adhoc queries and support processes database management capabilities are desired.
Strong foundation in DevOps practices including CI/CD automation cloud management and observability.
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