Technical Support Engineer
Technical Support Engineer
Posted on :
04-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About Us:
Rebiz provides a client portal to retail businesses particularly Wireless Retail clients offering
comprehensive conversion stats traffic information and other analytics based on customer
traffic data and sales.
Hiring Now! Technical Support Engineer (Karachi Islamabad and Lahore)
Hiring Now! Technical Support Engineer (Karachi Islamabad and Lahore)
TWC a sourcing company is assisting in finding the right talent for this role.
Responsibilities:
Debug analyze and resolve technical issues in applications promptly and effectively.
Provide first and secondlevel support to endusers and internal teams ensuring timely
and accurate issue resolution.
Collaborate with development teams to identify and address root causes of issues
implementing permanent solutions to prevent recurrence.
Monitor application performance and proactively identify potential issues taking
preventive measures.
Manage and prioritize support tickets ensuring SLA compliance and excellent customer
satisfaction.
Document support processes procedures and issue resolutions for knowledge sharing
and continuous improvement.
Communicate effectively with both technical and nontechnical stakeholders to convey
complex technical information in a clear and concise manner.
The role entails working alternating shift timings during weekends day and nights.
Primary Skills:
Strong analytical and problemsolving skills with a keen attention to detail.
Proficient in debugging and troubleshooting software applications.
Knowledge of programming languages C# and ASP.NET
Strong concepts of Object Oriented Programming fundamentals
Familiarity with relational databases and SQL.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fastpaced environment.
Customerfocused mindset with a commitment to delivering highquality support.
GoodtoHave Skills:
Experience with ticketing systems and support tools.
Familiarity with version control systems (e.g. Git).
Understanding of web technologies and protocols.
Knowledge of ITIL principles.
Requirements
Qualification:
Bachelor s degree in Computer Science Engineering or a related field.
3 years experience as a technical support or a similar role
Soft Skills:
Strong communication skills.
Ability to work well in a crossfunctional team.
Flexibility and adaptability in a fastpaced environment.
Benefits
- Paid Leaves
- Medical (Parents Spaous and Kids)
- Learning Opportunity
- Quarterly Bonus
- Provident Fund
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
