IT Customer Service ociate

Trigent Software Private Limited

Posted on : 16-09-2024

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Job Location

India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 16-09-2024

Job Description

Summary: As an Application Tech Support Practitioner you will be responsible for providing exceptional customer service operations to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge utilizing exceptional communication skills to keep worldclass systems running. Roles & Responsibilities: Provide exceptional customer service operations to clients accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application utilizing exceptional communication skills to keep worldclass systems running. Utilize desktop transformation skills to ensure seamless system and application performance. Collaborate with crossfunctional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills: Strong customer service operations skills. Good To Have Skills: Desktop Transformation. Excellent communication skills to effectively interface with clients and crossfunctional teams. Ability to accurately define client issues and design resolutions based on deep product knowledge. Strong understanding of system and application performance. Ability to collaborate with crossfunctional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 12 years of experience in customer service operations. The ideal candidate will possess a strong educational background in information technology operations computer science or a related field along with a proven track record of delivering exceptional customer service. This position is based at our Gurugram office.

Hours: Flexible in shift

Employment Type

Full Time

Company Industry

Key Skills

Catering
Asset
Corporate Finance
Environmental Science
Linux Administration

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About Company

Trigent Software Private Limited

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IT Customer Service ociate

Trigent Software Private Limited

Job Description

Employment Type

Company Industry

Key Skills

About Company

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