Responsible for error free operations of mapped Branches consisting of 59 branches
Provide Training and Support to guide BOM & CSOs of branches on Process.
Quarterly branch visit of all the mapped branches.
Key Responsibilities:
Coordinate monitor and manage various branches within a particular geographic region.
Provide proper guidance and handholding to individual branches to make sure that they are fully operational.
Training and mentoring team members on a regular basis and give them pointed feedback
Visit branches on a quarterly Basis and Publish Branch quarterly structured visit reports.
Provide clarifications on processes and procedures as may be required and in consultation with other functional units in Bank wherever required.
Have strong understanding of statutes and regulations including KYC adherence & AML alerts disposition counterfeit currency Mandatory Notices Deceased Claim Handling etc.
Monitor of critical GLs of mapped branches aged unreconciled items unprocessed transactions etc.
Guide branches in Audit preparation and review previous audit reports open issues etc.
Active Engagement with branch teams specifically Branch Operation Manager & CSO/Teller on the issues/observation noted in the review and explaining the corrective action plan for issue resolution.
Imparting training on processes and new initiatives to branches.
Highlight open issues/observations at branch level and action plan to ensure resolution and closure.
Conduct frequent branch visits to ensure adherence to bank policies
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