Manager Infrastructure Services
Manager Infrastructure Services
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Job Description
JOB DESCRIPTION JL9
Job Title: Tools Solutions Architect Job Level: Associate Manager Infrastructure Services
Role Summary:
The ideal candidate will be responsible for designing and implementing comprehensive Monitoring and observability solutions that enhance the visibility reliability and performance of customers systems and applications. This role requires a deep understanding of monitoring and observability platforms tools and technologies as well as a strategic mindset to drive innovation and continuous improvement and solution architecture help with technical design and provide technical governance throughout the solutioning lifecycle.
Job Responsibilities:
Assessment of various monitoring tools available in the market and select the most suitable ones based on customer needs. These tools include monitoring selfhealing automation framework.
Install configuring administering and supporting of Infrastructure monitoring tools.
Work within a team of IT Service Management Tools understanding client requirements & building use cases.
Designing an endtoend Monitoring deployment and ongoing support model and solutioning.
Ensure the scalability and reliability of solutions to support business growth.
Manage and maintain Monitoring Tools environments ensuring high availability and performance.
Provide insights and recommendations to improve systems reliability and scalability.
Analyze performance metrics to identify and resolve bottlenecks.
Create insightful dashboards KPIs and alerts to provide visibility into critical IT services.
Leverage on AIdriven analytics predictive maintenance and automated incident resolution.
Deploy solutions to test environment and elevate the solution to production environments.
Prepare technical architectural and solution costing and Benefit analysis documentation.
Identify risks and provide possible solutions to mitigate them.
Skills:
Intermediate to proficiency in Windows OS UNIX/Linux OS backup technology and various types of networks.
Good understanding of Synthetic monitoring Real User monitoring and diagnostics.
Handson experience in managing & monitoring applications and related configuration any monitoring tool and not limited to Dynatrace Splunk Nagios Zabbix SolarWinds Grafana ELK.
API Integrations with ITSM tools like ServiceNow ServiceDesk BPPM.
Knowledge of VPC and networking fundamentals/components
Ability to diagnose & address monitoring issues.
Experience working in a customer facing environment.
Driving continuous improvement in development process and tools to enhance overall efficiency and quality.
Ability to quickly produce prototypes and proof of concepts.
Experience and willingness to mentor other engineers and help develop their skills and leadership.
Ability to present to leadership and articulate complex technical scenarios.
Strong understanding of observability principles including logging monitoring tracing and alerting.
Tools and Certifications:
Certification in Dynatrace Splunk SolarWinds Grafana or any monitoring tools.
ITIL V3/4 Certified
Experience:
A minimum of 10 years of overall experience
At least 5 years of experience in the tools architecture and solution design/engineering.
Knowledge/ experience with Cloud Platforms like AWS Azure IBM Cloud or Google Cloud.
Remote Work :
No
Employment Type
Full Time
