Provide daily weekly and monthly statistical reports to clients and operations/service delivery
o Program Dashboard
Pulls data from various sources and present in an agreed upon standard
template
Program level reporting for each metric and its achievement to goal
Published on time and accurately;
o Agent Dashboard
Pulls processes and publish agent level report
Stack ranking file for operations
To be used for consultant coaching etc.
o Daily Billable Hours Report
Generates daily billable hours
Comparison against locked forecasts