Roles & Responsibilities: Provide ongoing support to clients acting as the interface between the client and the system or application. Utilize deep product knowledge to accurately define client issues and design effective resolutions. Maintain worldclass systems by using exceptional communication skills to keep systems running smoothly. Collaborate with crossfunctional teams to ensure the smooth functioning of systems and applications. Professional & Technical Skills: Must To Have Skills: Expertise in Microsoft Active Directory AD. Good To Have Skills: No Technology Specialization. Strong understanding of infrastructure technology support. Experience in providing ongoing support to clients. Exceptional communication skills. Ability to accurately define client issues and design effective resolutions. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Active Directory AD