The position is responsible for assisting in managing the department in a professional efficient and flexible manner. They will also be responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel which is achieved through consistent planning organizing directing and controlling the Housekeeping Department operations and administration.
- Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand Standards.
- Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.
- Upholds a flawless impression and perception of the propertys products services and colleagues.
- Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules supervision of the team and proper organization and delegation of duties.
- Assists in inventory control purchasing and disbursement for all aspects of housekeeping operations.
- Assists in administering the hotels lost and found system.
- Assists in the preparation of duty rosters vacation planning and scheduling and public holiday scheduling.
- Assists in the maintenance of efficient administration.
- Assists in the selection training and evaluation of team Heartists.
- Perform other duties as assigned.
Qualifications :
- Minimum 4 years of relevant industry experience
- Experience in luxury hotel/resort environment preferred.
- Good command of English in both oral and written.
- Working knowledge of Microsoft Office (Excel Outlook PowerPoint Word) and Opera PMS.
- High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
- Able to resolve problems and make decisions confidently.
- Uses sensitivity and discretion in supporting guests needs.
- Leadership skills collaborative enabling and entrepreneurial.
- Career focused wanting to grow and develop selfmotivated.
- Flexible willingness to embrace and responds to change effectively.
Remote Work :
No
Employment Type :
Fulltime