Customer Care ociate
Customer Care ociate
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Job Description
Job Title: Customer Care ociate
Location: Remote Latam or PH
Job Type: Fulltime
About Us:
We are a Los Angelesbased lifestyle brand pionate about creating highquality apparel and experiences that foster optimism and selfexpression. We believe in the power of community and strive to create spaces – both physical and digital – where individuals can connect and thrive. We are committed to promoting mental health awareness and supporting personal growth through our initiatives and collaborations.
About the Job:
We are seeking a fulltime Customer Care ociate to join our team. As a Customer Care ociate you are the direct link between our brand and our valued customers. You will play a key role in delivering exceptional customer service by responding to inquiries resolving issues and ensuring a positive brand experience.
Responsibilities:
- Master our brand voice and product offerings to effectively address customer inquiries.
- Stay informed about product knowledge and company policies to provide accurate and uptodate information.
- Respond to customer inquiries via phone email and live chat in a timely and professional manner.
- Process returns exchanges and refunds according to company guidelines.
- Gather and doent customer feedback to share with the CX team.
- Collaborate with shipping partners to resolve delivery issues and ensure timely order fulfillment.
- Proactively contact customers regarding backordered items providing updates and estimated delivery times.
- ist in developing and implementing Standard Operating Procedures (SOPs) for customer care tasks to enhance efficiency and consistency.
- Review and address potential order issues such as incorrect addresses or fraud flags.
About You:
Qualifications:
- 1 year of experience in a customer service role.
Characteristics:
- Excellent verbal and written communication ss with a strong ability to build rapport with customers.
- A positive and solutionsoriented attitude with a genuine desire to help others.
- Effective collaboration ss and the ability to work seamlessly with team members.
Benefits:
- Be a part of a dynamic and growing lifestyle brand with a strong mission.
- Make a real difference in the customer experience and contribute to building a positive brand reputation.
- Develop valuable ss in customer service and communication.
- Enjoy a flexible remote work environment.
- Insert any specific benefits offered by Madhappy such as health insurance employee discounts etc.
Employment Type
Full Time
