Customer success coordinator
Customer success coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Holtsville NY
Hybrid Tuesday Wednesday Thursday in office. Monday/FridayWork from home
1st shift
8:305pm EST
40 hours per week
Max Pay Rate BR
Max Bill Rate BR
Job Summary: Provide support to Customer Success Manager for successful execution of customer s inventory events. This includes but is not limited to:
o Upload store address listing to the OMIS database
o Create and release ALL work order(s) (minimum 10 days before ship)
o Create and release documentation for printing (IDs IPWs Clientspecific flyers)
o Create/Update Region Validity File (if applicable)
o Create/Update District Validity File (if applicable)
o Create/Update Store Validity File and upload
o Post inventory schedule to the LAN and Customer Support Schedule
o Maintain all schedules and manage schedule changes. That often means updating the store changes in multiple places (validity file schedule on LAN work order possible new files) for just a single store date change.
o Engage client re: questions/requests (missing equipment missing supplies)
o Facilitate last minute client requests (recall/update/create work orders update schedules create documentation)
o Follow up on late/lost shipments to customer
o Create and submit client invoices to Zebra billing department
o Follow up with client on missing equipment (not returned to ZRS)
o Equipment Forecasting Post a years worth of work orders for all clients
Job Requirements:
Minimum 2 years of experience in office/business environment
Proficient in Microsoft Office specifically Excel
Ability to multitask be agile manage multiple projects
Ability to learn processes internal software quickly and efficiently
Location:
Zebra Building Holtsville NY Hybrid
3 days per week in office Monday Tuesday Wednesday 8:30 AM to 5:00 PM
Monday and Friday remote
Hourly employee
Additional Details
- Managers Requested Bill Rate : (No Value)
- Zebra Order Type : Non Government
- Does the position allow for the worker to be virtual/remote : Yes but Onsite Preferred
- Shore Options Available for this Position : Onshore Only
- Critical Position : Yes
- Shift Type : Day Shift
Employment Type
Full Time
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