Systems Engineer - based in Lichfield with UK Travel
Systems Engineer - based in Lichfield with UK Travel
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Job Description
Objective and Purpose
The System Engineer implements technical customer solutions within a Professional Service Project.
Key Tasks and Responsibilities
Deliver activities as part of Ascom Professional Services incl. analysis of requirements analysis design installation commissioning and handover of customer solutions
Work on projects to implement technical customer solutions that integrate with existing systems:
- Implement systems according project description
- Do an intake of work onsite for project definition when needed
- Execute small installation tasks in small projects where the task is too small to assign a separate installation engineer
- Report frequently on project progress to the Project Manager
- Instruct customer on the use of the system/solution when needed
- When needed take on project responsibility for smaller projects including requirements analysis design installation commissioning & hand over of customer solutions (smaller is defined as max. 1 external party less than 15K)
Proactively collaborates with customers onsite & provides consultancy that help customers to identify best possible additions/options that the customer will gain from
Accountable for the performance of customer satisfaction & lead time of assigned project task KPIs
Demonstrate and maintain own expertise on latest technologies & methods through successful completion of training
Establish good documentation standards to preserve the traceability and serviceability of delivered products & solutions Interface with customers & peers to collect information needed to perform professional services
Qualifications and Work Experience
Technical Engineering: Midlevel (Practical education)
Application Engineering: Midlevel (Practical education)
H&S: Certified according to local regulations and Basic H&S awareness
Practical Application: An engineering approach with connotations of precision predictability measurement risk mitigation and professionalism
5 years experience in a technical System Engineering position or similar
Skills and Competencies
Highly skilled and knowledgeable about Ascom products portfolio; deep knowledge of & technical expertise in Ascom systems and solutions.
Understand technical specifications & capabilities of relevant key systems and solutions
Basic understanding of port opening and firewalls.
Time management strong prioritisation and organising skills
Strong customer service skills
Ability to write wellconstructed reports
Regrettably we are not able to provide Sponsorship for Visasin relation tothis role.
Employment Type
Full Time
