Software Support Specialist
Software Support Specialist
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Job Description
Roles & Responsibilities:
Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
Will work along with the Support Lead take up support tickets assigned probe the issue and give possible resolution within the Turn Around Time.
Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
Candidates will be receiving prioritizing documenting and actively resolving issues that arises out of our products in any contact center production environment.
Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
May have to extend regular work timings and work on various time zones while working on Support tasks assigned.
Will report to the Support Lead and will be part of INDIA Delivery Center.
Required Professional & Interpersonal Qualities:
Any Graduate / BE / BTech /MCA.
Exceptional ability to build and manage relationships and expectations with stakeholders supporting organizations and peers.
Excellent communication management negotiation and organization skills with the ability to communicate at executive levels of the organization.
Working according to target market time zone a must. Excellent verbal written and effective communication skills.
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
Effective timemanagement organizational and prioritization skills.
Strong sense of responsibility accountability and passion about quality of work desire to learn and take ownership.
Software Support Specialist
Education
Degree / diploma
Employment Type
Full Time
Key Skills
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