Technical Support POS System Specialist

BruntWork

Posted on : 19-11-2024

Employer Active

1 Vacancy

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Job Location

Manila - Philippines

Hourly Salary

USD USD 4 - 700

Vacancy

1 Vacancy

Posted on : 19-11-2024

Job Description

This is a remote position.

Job Highlights:

Working hours: 40 hours / week

Schedule: MonFri 9:00am6:00pm Tampa FL time with a one hour unpaid break

Location: Florida

Job Brief:

A fastgrowing payment processing solutions company is looking for a Technical Support Specialist to provide assistance and support to our clients large and small. You will resolve any issues that arise to ensure clients are satisfied with our services and maintain our positive reputation. An ideal candidate should be an excellent communicator who s able to grasp client issues and work quickly to resolve them. Candidates with a background in

customer service or technical support would be a plus. This position reports to the Technical Support Specialist Manager. We operate using a fully remote work model an ideal candidate should be able to work from home full time.

Responsibilities:

Providing customer and technical support

Addressing client concerns quickly and professionally

Possess a thorough knowledge of the client s portfolio of products and solutions

Build support and update POS (Point of Sale) systems and program credit card terminals

Coordinate client equipment orders and installation

Account update requests

Assisting clients with navigating online reports

Resolve client issues or concerns quickly and effectively

Understand client needs and develop clear plans to address them

Provide A service that helps retain clients

Requirements

Comfortable communicating with clients via email ticketing system and phone calls

Above average technical knowledge

Organized and able to handle routine tasks

Selfstarter with an independent cando attitude

Excellent written and oral communication skills

Team player

Clientoriented mindset

Familiarity with G Suite or similar office software

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR17848JOB

Comfortable communicating with clients via email, ticketing system, and phone calls Above average technical knowledge Organized and able to handle routine tasks Self-starter with an independent can-do attitude Excellent written and oral communication skills Team player Client-oriented mindset Familiarity with G Suite or similar office software

Education

N/A

Employment Type

Full Time

Company Industry

Specialty Trade Contractors

Key Skills

Apply Now

About Company

BruntWork

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Technical Support POS System Specialist

BruntWork

Job Description

Employment Type

Company Industry

Key Skills

About Company

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