IT Support Specialist Level 2 - Whitby ON
IT Support Specialist Level 2 - Whitby ON
Posted on :
19-11-2024
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1 Vacancy
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Job Description
IT Support Specialist Level 2
Whitby ON
Fulltime (Hybrid)
The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs Servers Network devices firewalls and end user applications. This is a perfect position for an outgoing customer focused IT professional with a passion for technology positive attitude and desire to grow as a technical professional and take on a more senior role within an IT team.
Responsibilities:
- Strong customer service and troubleshooting skills as you will provide complete support for client environments including hardware operating systems software with an emphasis in business applications and network equipment
- Resolving more complex issues requiring detailed systems and applications knowledge; with issues that have been escalated from Tier 1
- Training and documentation of issue resolution steps for team and cross training of staff when issues are escalated.
- Ability to conduct research into complex issues and present possible solutions with the team to
create plans for small and medium size project implementations - Work on projects in tandem with Helpdesk coverage and managing time and deliverables for both sales and technical team
- Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source
- Strong time management skills multitasking skills and the ability to prioritize tasks with minimal
supervision - Detail oriented personality; creating and following checklists for installs projects and customers
software upgrades. - Take part in monthly customer maintenance tasks ensuring all customer security devices and
monitoring is up to date - Interact with clients remotely via telephone and other remote technologies
- Use update and contribute content to our internal knowledge base
- Earn the trust and respect of clients and make recommendations on technology to improve
performance security and to resolve root causes of reoccurring issues - Ability to participate in oncall rotation and afterhours activities and project work as required
MustHaves:
- 5 years of IT datacenter or network support experience is required.
- Prior Managed services experience is required.
- Bachelors degree or equivalent in the IT field with 5 years (minimum) related experience in a smalltomedium Managed IT Services environment
- Microsoft Certifications (MS100: Microsoft 365 Identity and Services Microsoft 365 Certified: Messaging Administrator)
- 35 years experience with installing configuring and supporting Windows Server; including Active Directory DNS DHCP and Office 365 services.
- VMWare experience; installing configuring maintaining and supporting data center infrastructures.
- Fortinet NSE13 and 4 or Watchguard Network Security Essentials or working towards within 12 months.
- Demonstrated ability to configure and maintain WatchGuard Cisco Fortinet and HP networking devise and firewalls
- VOIP (Ring Central Teams Phone) experience with setup and troubleshooting
- Strong time management skills multitasking skills and the ability to prioritize tasks with minimal supervision
Employment Type
Full Time
Key Skills
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