German Customer Support for Juniors REMOTE
German Customer Support for Juniors REMOTE
Posted on :
18-11-2024
Employer Active
1 Vacancy
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Job Description
About the Role:
We are looking for a Customer Service Representative fluent in German to join our team. This remote position is open to candidates based in Porto Portugal. In this role you will provide outstanding support to customers addressing their needs and resolving their inquiries with professionalism and efficiency.
Key Responsibilities:
- Provide support to customers through email chat and phone assisting with product service and general inquiries.
- Deliver accurate information and effective solutions to resolve customer issues.
- Escalate complex cases to the appropriate teams when necessary.
- Accurately record and manage customer interactions in the CRM system.
- Maintain a positive professional attitude while ensuring an excellent customer experience.
Working Schedule:
- Monday to Sunday (rotating shifts within the following hours):
- Monday to Friday: 08:00 18:00
- Saturday and Sunday: 08:00 17:00
- Occasional availability from 08:00 19:00 may be required.
- Days off: Two rotating days per week.
What Were Looking For:
- Fluency in German (native or nearnative level).
- Proficiency in English (minimum B2 level).
- Strong communication and interpersonal skills.
- A problemsolving mindset with a focus on customer satisfaction.
- Ability to work autonomously and adapt to rotating schedules.
- Candidates residing in Porto or nearby areas.
What We Offer:
- Competitive salary package including allowances.
- Remote work with all necessary equipment provided.
- Comprehensive training and ongoing support to help you succeed.
- A supportive and collaborative team environment.
- Opportunities for career advancement and professional growth.
Employment Type
Full Time
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