General Manager
General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is a retail food chain with 60 halal outlets across Malaysia. To provide an outstanding customer experience by overseeing operations across our network of food outlets ensuring exceptional service consistent quality and optimal operational efficiency.
Key Responsibilities:
1. Customer Experience Excellence:
- Develop and implement systems that enhance customer satisfaction in all outlets.
- Oversee food preparation ensuring adherence to SOPs for quality and consistency.
- Maintain high standards of cleanliness meal availability and scheduling.
- Ensure swift friendly and hygienic service.
- Address and minimize issues such as order mixups cancellations foreign objects and meal unavailability.
2. Building a HighPerforming Team:
- Recruit train and develop managers area managers and outlet crew to create a
- cohesive and efficient workforce.
- Establish a training academy and implement ongoing training initiatives.
- Set up incentive structures reporting lines and processes to reward performance.
- Address underperformance promptly to maintain a high standard of operations.
3. Profitability & Financial Management:
- Manage the P&L of outlets.
- Drive revenue through excellent service and local store marketing.
- Optimize labor costs and reduce logistics management and waste overhead expenses.
4. Expansion & Growth:
- Lead the rollout and operational launch of new outlets and Joint Ventures (e.g. DriveThrough Container Outlet).
Key Competencies:
Operational Expertise: Highly organized structured and attentive to detail with a handson approach to managing operations.
Leadership & Team Building: Infectious enthusiasm with a strong ability to motivate train and set high standards for the team.
Adaptability: Calm under pressure open to change and quick to execute feedbackbased improvements.
ResultsDriven: Aggressive in pursuing goals focused on execution and proactive in solving problems to meet and exceed targets.
CustomerCentric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service.
Job requirements
- Degree in business entrepreneurship management finance or related field.
- At least 4 years of F&B experience as a GM/Asst GM.
- Good understanding of Malaysia business environment competitive landscape and operational challenges in F&B sector.
- Proficient in managing the entire restaurant business process including budgeting and forecasting with strong numerical instincts.
- Excellent people skills with good leadership and management qualities.
- Good verbal and written communication in English/national language with impactful presentation skills and a competent public speaker.
- Selfdisciplined outcomedriven person with dynamic personality to always strive for better results.
- Business travel and working on weekends/public holidays is required at times.
Remuneration:
- RM
Consultant in Charge
- Angel Chok
Insurance of RM300 a year (biyearly RM1500)
Continuous Learning Budget of RM200 per year
Employment Type
Full Time
