store manager is responsible for the daytoday operations of a retail store including staff sales inventory and customer service. Their duties include:
Staff management
Recruiting hiring training and disciplining employees. They also create employee schedules assign responsibilities and evaluate performance.
Inventory management
Maintaining stock levels implementing purchasing plans and ensuring merchandise is available.
Sales management
Setting sales targets analyzing sales figures and forecasting future sales.
Customer service
Ensuring high levels of customer satisfaction responding to customer complaints and addressing customer concerns.
Store environment
Maintaining a clean safe and welcoming store environment that complies with health and safety regulations.
Marketing
Developing marketing strategies to attract and retain customers and helping to create advertising campaigns.
Financial management
Preparing annual budgets scheduling expenditures and managing controllable costs to keep the store profitable.
Compliance
Ensuring the store complies with legal requirements including health and safety regulations and underage sales legislation.
Store managers should have excellent communication and interpersonal skills as well as strong decisionmaking and problemsolving skills. They should also be goaloriented datadriven and have coaching skills.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation