We are seeking a dynamic and resultsoriented individual to join our company as a Sales Team Manager with Russian language proficiency. This vital role is suited to an individual who possesses a strong sales acumen and is passionate about leading a team to achieve excellent sales performance. Your primary responsibility will be to drive revenue growth by effectively managing and developing a team of sales professionals.
Primary Responsibilities
- Continuously evaluate and manage absenteeism and attrition rates for all Sales Advisors on the team.
- Regularly assess and track the performance of all Sales Advisors.
- Conduct quarterly performance assessments and monthly oneonone meetings.
- Acknowledge and reward Advisors for exceptional performance and achievements.
- Offer clear guidance and direction with the teams sales objectives in focus.
- Promote an open and honest twoway communication culture.
- Foster a teamoriented environment that encourages collaboration.
- Implement and regularly review action points from employee satisfaction surveys.
- Provide coaching training and motivation to Sales Advisors helping them develop the necessary skills for their role while offering opportunities for growth and career advancement.
- Monitor Advisor calls either inperson or remotely ensuring quality across various transaction types in line with CLOE standards.
- Effectively communicate any client or campaign concerns to the Operations Manager in a timely manner.
- Take appropriate steps to enhance client satisfaction survey results.
- Oversee and improve processes for better efficiency.
Key Skills and Experience
- Native or fluent Russian language skills both spoken and written along with a good command of English.
- A minimum of 1 year of experience in sales operations or team leadership (preferably in B2B) managing both internal and external stakeholders.
- At least 3 years of professional experience in a BPO or contact center environment.
- A dynamic and determined personality capable of leading and coaching a team successfully.
- Strong understanding of B2B sales operations and familiarity with sales KPIs.
- Adaptability to a fastpaced international environment with a passion for making an impact and sharing best practices.
- Strong prioritization and time management skills especially when working under pressure.
What We Offer
- Opportunity to work with leading brands in the market.
- Competitive compensation package.
- Private healthcare coverage.
- A key role in shaping B2B sales strategies for major partners.
- Continuous opportunities for professional growth.
- Support with relocation if necessary.
- A dedicated and motivated team to collaborate with.
- A modern office environment with wellequipped workstations free drinks and fresh fruit.
- And many more perks!
Why Join Our Team
Joining our team means becoming part of a forwardthinking company that values teamwork innovation and dedication. We offer an environment where you can grow professionally lead a capable team and make a significant impact. Your contributions will be recognised and rewarded fostering a fulfilling career path.
Application Process
If you are a visionary leader ready to drive our sales success we encourage you to apply. Click the Apply Now button to submit your CV accompanied by a cover letter detailing your relevant experience and enthusiasm for this role. We are excited to welcome a motivated Sales Team Manager to our team who shares our vision for success.