We are seeking a Customer Service Supervisor to join our partners dynamic team. The ideal candidate will bring valuable network marketing experience with strengths in analyzing customer feedback developing strategic action plans to improve satisfaction and collaborating across departments to meet customer needs. This is an exciting opportunity for a resultsdriven professional to make a meaningful impact within a global organization.
Responsibilities
- Collect and analyze customer feedback.
- Develop action plans to improve customer satisfaction.
- Collaborate with other departments to implement customer needs.
- Monitor customers feedbacks and analyze the problematic stages in the system
according to the feedbacks. - Achievement against service targets.
- Continuously improve customer experience processes.
- Team training and coaching.
Qualifications
- Minimum of 23 years of experience in network marketing orcustomer service management with a strong background in network marketingcompanies.
- Experience in a network marketing area is a must.
- Excellent analytical and problemsolving abilities.
- Customeroriented mindset.
- Excellent written and verbal communication skills.
- Wellorganized with excellent time management skills.
- Advanced English is must Chinese is a plus.
- Preferably having a degreefrom the Social Sciences orCommunication departments.