Customer Support Coordinator Online
Customer Support Coordinator Online
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Job Description
Position Title: Customer Support Coordinator (Online)
Department: Customer Service
Reports To: Customer Support Manager
Location: 100% Remote (Based in Turkey)
Employment Type: Fulltime EntryLevel
About Azurreo
Azurreo is a globally recognized telecommunications company committed to delivering innovative solutions and excellent customer service. We are currently hiring a Customer Support Coordinator with an IT background to join our remote team in Turkey.
Job Summary
As a Customer Support Coordinator you will assist customers by providing technical support troubleshooting issues and guiding them through product installations. This position is ideal for detailoriented individuals who thrive in a problemsolving and customerfocused environment.
Tasks
Key Responsibilities
Customer Support & Issue Resolution
- Handle customer inquiries via phone email and chat with professionalism and efficiency.
- Diagnose and troubleshoot technical issues related to server configurations software applications and installations.
- Provide solutions to customers and escalate more complex issues when necessary.
Technical Assistance & Documentation
- Support customers with the installation and configuration of new sites on servers.
- Maintain accurate customer interaction records and resolutions.
- Contribute to internal documentation to improve the efficiency of support processes.
Process Improvement & Training
- Identify and recommend improvements to customer support workflows.
- Assist in training new team members.
- Stay updated on product developments and industry trends.
Reporting & Analysis
- Track and analyze customer support metrics to identify common concerns.
- Provide feedback to management on recurring issues and customer needs.
Requirements
Qualifications & Skills
- Education: Bachelors degree in IT Business Communications or a related field (preferred).
- Experience: 02 years in a customer support or technical support role.
- Technical Skills: Basic knowledge of server configurations software applications and troubleshooting.
- Tools & Software: Experience with CRM systems customer support software and Microsoft Office Suite.
- Languages: Strong verbal and written communication in English (French is a plus).
- Soft Skills: Organized detailoriented and customerfocused.
- Flexibility: Willing to work outside standard hours if required.
Benefits
What We Offer
- Competitive salary
- Paid time off and holidays
- Career growth and professional development opportunities
- A dynamic and supportive remote work environment
Join a global leader in telecommunications and make an impact in customer support! Apply today!
Employment Type
Full Time
