Technical Support Representative with French
Technical Support Representative with French
Posted on :
15-11-2024
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1 Vacancy
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Job Description
In collaboration we are thrilled to partner with a toptier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal!
Position: Technical Support Representative
Location: Remote (Portugal)
Work Model: Remote with an initial 2week training in Porto
Employment Type: FullTime
Remuneration: Base salary performance bonuses
What Youll Do:
- Provide topnotch technical support in French (for clients) and English (for developers) via chat and voice.
- Troubleshoot productrelated issues using MySQL escalating complex matters as needed.
- Maintain a high standard of customer satisfaction by ensuring timely professional responses.
- Act as a critical link between customers and developers ensuring clear communication of technical details.
What Were Looking For:
- Native/fluent in French and proficient in English (B2 or higher).
- Solid knowledge of MySQL.
- Familiarity with Postman is a plus!
- Ready to work on shift rotation Monday to Friday 7 AM to 7 PM.
- Techsavvy customerfocused and able to adapt quickly.
Whats On Offer:
- Competitive salary with performance bonuses.
- Remote work flexibility plus a monthly allowance for home office expenses.
- Support during training in Porto including accommodation.
- Join a dynamic multicultural team thats as passionate and friendly as it is talented!
Become a vital part of a rapidly growing FinTech support team! #TechSupport #FrenchJobs #RemoteWork
Employment Type
Full Time
Key Skills
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